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- Tasks: Support clients with equipment installation, maintenance, and training in chromatography solutions.
- Company: Agilent Technologies is a global leader in laboratory and clinical technologies, dedicated to improving lives.
- Benefits: Enjoy remote work, competitive pay, company car, health care, and career development opportunities.
- Why this job: Join a dynamic team making a real impact in science and healthcare while developing your skills.
- Qualifications: Recent degree in Chemistry or related field; hands-on experience preferred; valid driving license required.
- Other info: Full-time role with 50% travel; flexible working environment.
The predicted salary is between 28800 - 43200 £ per year.
Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges.
Every day, Agilent Customer Support Engineers help our customers solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!
You will be responsible for supporting our clients with on-site installation of new equipment, preventative maintenance, repairs, and delivery of customer training on our chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC). Your main responsibilities will be:
- Respond to customer needs by providing repair, installation, upgrades, and preventive maintenance activities
- Contact customers in a timely manner and work closely with the scheduling teams to deliver service efficiently
- Connect with manager, contact centre, sales teams, logistics, and scheduling to meet customer needs and expectations
- Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
- Complete administrative tasks and service reports promptly and accurately
- Provide feedback to the Product Specialists, manufacturing of performance anomalies encountered
- Address customer requests for service and communicate proactively before, during, and after service
For this role, you will be working remotely combined with travel to customer sites (4-5 days per week, with occasional nights away) primarily in the Midlands (Leicester – Birmingham – Derby, Nottingham, Coventry), but with occasional travel further in the UK (a company car is provided to you).
Qualifications: We are looking for an individual with the following background:
- A recent university degree in a Chemistry related field (Analytical Chemistry, Biochemistry, Biotechnology, etc.)
- Hands-on experience is an advantage (internship/placement, university project or first position) preferably in a lab with chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC)
- Full proficiency in English
- A valid driving license
On a personal level, you are proactive, outgoing, and customer-oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.
What we offer:
- Permanent Contract in an international organization, offering a dynamic working environment, with exciting challenges and opportunities
- Competitive compensation and benefits package (company car, yearly company bonus, private health care, pension scheme, discounted stock purchase plan, medical & life insurance…)
- Outstanding company culture
- Career development opportunities
- We will make sure you get all the training and development opportunities you need to become the best in your field.
This job has a full-time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required: 50% of the Time
Shift: Day
Duration: No End Date
Job Function: Services & Support
Seniority level: Entry level
Employment type: Full-time
Contact Detail:
Agilent Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Support Engineer – Chromatography
✨Tip Number 1
Familiarise yourself with Agilent's chromatography solutions, such as LC, GC, and HPLC. Understanding these technologies will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Agilent employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Customer Support Engineer role, which can give you an edge during the application process.
✨Tip Number 3
Prepare to discuss your hands-on experience with chromatography equipment. Be ready to share specific examples from internships or projects that highlight your problem-solving skills and technical knowledge.
✨Tip Number 4
Showcase your customer-oriented mindset by preparing examples of how you've successfully interacted with clients or team members in the past. This will align well with Agilent's focus on maintaining a strong customer service reputation.
We think you need these skills to ace Graduate Customer Support Engineer – Chromatography
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Chemistry and any hands-on work with chromatography solutions. Emphasise internships or projects that showcase your skills in a lab environment.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer support and science. Mention specific experiences that demonstrate your proactive and customer-oriented approach, as well as your ability to work both independently and as part of a team.
Highlight Communication Skills: In your application, emphasise your communication and interpersonal skills. Provide examples of how you've effectively interacted with customers or team members in previous roles or projects.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at Agilent Technologies. Discuss how you align with their mission to improve the world through science and how you can contribute to their customer support team.
How to prepare for a job interview at Agilent Technologies
✨Know Your Chromatography Basics
Make sure you brush up on your knowledge of chromatography techniques such as LC, GC, and HPLC. Being able to discuss these concepts confidently will show your technical expertise and passion for the field.
✨Demonstrate Customer Orientation
Since this role is heavily customer-focused, prepare examples from your past experiences where you successfully addressed customer needs or resolved issues. This will highlight your proactive and outgoing nature.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where you encountered challenges in a lab setting and how you overcame them. This will demonstrate your ability to work autonomously and as part of a team.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask about Agilent's culture, training opportunities, and the specifics of the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
