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- Tasks: Support clients with installation, maintenance, and training on Biomolecular Services.
- Company: Agilent is a global leader in lab technologies, dedicated to advancing life science research.
- Benefits: Enjoy competitive pay, a company car, private healthcare, and career development opportunities.
- Why this job: Join a dynamic team making a real impact in science and healthcare while enjoying a vibrant culture.
- Qualifications: Recent degree in Life Sciences or Engineering; hands-on lab experience preferred.
- Other info: Full-time role with remote work options and travel required.
The predicted salary is between 28800 - 43200 £ per year.
Graduate Customer Support Engineer – Biomolecular Solutions page is loaded
Graduate Customer Support Engineer – Biomolecular Solutions
Apply locations United Kingdom – East England – Cambridge time type Full time posted on Posted 30+ Days Ago job requisition id 4031547
Job Description
Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at www.agilent.com .
Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!
You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our Biomolecular Services (Automation, Genomics and Cell Analysis).
Your main responsibilities will be:
- Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
- Contact customers in a timely manner and schedule services efficiently
- Connect with manager and sales team to understand and meet customer needs and expectations
- Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
- Complete administrative paperwork and computer reports promptly and accurately
- Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered – use the complaint handling system as required
- Address customer requests for service and communicate proactively before, during and after service
For this role, you will be working on a major customer site in Cambridge, but with occasional travel further in UK when required (with occasional nights away).
Qualifications
We are looking for an individual with the following background:
- A recent university degree in a Life Sciences or Engineering related field (Molecular Biology, Biochemistry, Biotechnology, Robotics, Automation, Liquid Handling etc.)
- At least a first hands-on experience (internship/placement, university project or first position) preferably in a lab with biology techniques (PCR, Gel Electrophoresis, Flow Cytometry, Spectroscopy)
- Full proficiency in English
- A valid driving license
On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.
What we offer:
- Permanent Contract in an international organization, offering a dynamic working environment, with exciting challenges and opportunities
- Competitive compensation and benefits package (company car, yearly company bonus, private health care, pension scheme, discounted stock purchase plan, medical & life insurance…)
- Outstanding company culture
- Career development opportunities
We will make sure you get all the training and development opportunities you need to become the best in your field.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
50% of the Time
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support
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As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life.
Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges.
Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation.
We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com .
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Graduate Customer Support Engineer – Chromatography employer: Agilent Technologies
Contact Detail:
Agilent Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Support Engineer – Chromatography
✨Tip Number 1
Familiarise yourself with Agilent's products and services, especially in Biomolecular Solutions. Understanding their technology and how it impacts laboratory work will help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former employees of Agilent on platforms like LinkedIn. They can provide insights into the company culture and the specific expectations for the Graduate Customer Support Engineer role.
✨Tip Number 3
Prepare to discuss your hands-on experience with relevant biology techniques such as PCR or Gel Electrophoresis. Be ready to share specific examples of how you've applied these skills in a lab setting.
✨Tip Number 4
Demonstrate your customer-oriented mindset by preparing scenarios where you've successfully resolved issues or improved customer satisfaction. This will show that you align with Agilent's commitment to excellent customer service.
We think you need these skills to ace Graduate Customer Support Engineer – Chromatography
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experiences, especially any hands-on laboratory work or projects related to life sciences or engineering. Emphasise skills that align with the job description, such as customer service and technical support.
Craft a Compelling Cover Letter: In your cover letter, express your passion for science and technology. Mention specific experiences that demonstrate your problem-solving abilities and customer-oriented mindset. Show how your background makes you a great fit for Agilent's mission.
Highlight Relevant Skills: Clearly outline your technical skills, particularly those related to biology techniques like PCR or Gel Electrophoresis. Also, mention your communication and interpersonal skills, as these are crucial for a Customer Support Engineer role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and well-presented. A polished application reflects your attention to detail.
How to prepare for a job interview at Agilent Technologies
✨Know Your Science
Brush up on your knowledge of life sciences and engineering principles, especially those related to molecular biology and chromatography. Be prepared to discuss relevant techniques like PCR and gel electrophoresis, as these may come up during the interview.
✨Demonstrate Customer Orientation
Since the role involves customer support, think of examples where you've successfully interacted with customers or resolved issues. Highlight your proactive approach and ability to communicate effectively with both clients and team members.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles or projects, particularly in a lab setting. Emphasise how you approached these problems and the solutions you implemented, showcasing your analytical thinking.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, training opportunities, or the specifics of the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
