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- Tasks: As a Field Service Engineer, you'll solve customer issues and maintain diagnostic lab equipment.
- Company: Agilent Technologies is a global leader in lab and clinical technologies, dedicated to improving lives.
- Benefits: Enjoy remote work options, training opportunities, bonuses, healthcare, and a supportive company culture.
- Why this job: Join a dynamic team making a real impact in life sciences and diagnostics.
- Qualifications: A degree in Life Sciences and hands-on experience with pathology equipment are essential.
- Other info: Expect 90-100% travel, with an average of one overnight stay per week.
The predicted salary is between 30000 - 42000 £ per year.
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Job Description
Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at www.agilent.com.
Job Description
Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at www.agilent.com.
Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!
As a Field Service Engineer at Agilent, you will work across diagnostic labs, constantly learning about new instruments and software. Utilizing your interpersonal skills, creativity, and proactive attitude is critical. Your ability to tackle customer problems and dedication to outstanding customer service will drive customer success.
You will spend 4-5 days per week (90-100% travel) in the field visiting customers with an average of 1 overnight stay per week. As this position will cover predominantly our customers in the Hampshire region.
Key Responsibilities
- Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance for tissue diagnostic IVD devices, which include electro-mechanical, pneumatic, systems, computer hardware, and software components.
- Contact customers in a timely manner and schedules service efficiently
- Connect with manager and sales team to understand and meet customer needs and expectations
- Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
- Complete administrative paperwork and computer reports promptly and accurately
- Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered – use the complaint handling system as required
- Address customer requests for service and communicate proactively before, during and after service
Qualifications
- University degree in a Life Science related field (e.g., electro/mech/bio – engineering, chemistry, biotechnology, or similar).
- Significant hands-on experience with pathology equipment, either as an end-user in a lab OR in a similar technical support role
- Full proficiency in English
- A valid driving license
On a personal level, you are proactive, outgoing and customer focused. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communication and written skills to interact with many internal and external partners.
What we offer:
We will ensure you get all the training and development opportunities you need to become the best in your field.
Agilent offers core global benefits to all staff – but in addition to these, the business offers Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
75% of the Time
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
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Field Service Engineer – Diagnostic Solutions (Genomics & Pathology) – Southern UK employer: Agilent Technologies
Contact Detail:
Agilent Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer – Diagnostic Solutions (Genomics & Pathology) – Southern UK
✨Tip Number 1
Familiarise yourself with Agilent Technologies and their products, especially in the field of diagnostic solutions. Understanding their technology and how it impacts life sciences will help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former employees of Agilent on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Field Service Engineer role.
✨Tip Number 3
Prepare to discuss your hands-on experience with pathology equipment in detail. Be ready to share specific examples of how you've solved technical issues or improved processes in previous roles.
✨Tip Number 4
Highlight your customer service skills and proactive attitude in conversations. Since this role involves significant customer interaction, demonstrating your ability to build relationships and solve problems will set you apart.
We think you need these skills to ace Field Service Engineer – Diagnostic Solutions (Genomics & Pathology) – Southern UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in life sciences, particularly any hands-on work with pathology equipment. Emphasise your technical support skills and customer service experience, as these are crucial for the Field Service Engineer role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for laboratory technologies and how your background aligns with Agilent's mission. Mention specific examples of how you've solved customer problems or improved processes in previous roles.
Highlight Soft Skills: Given the importance of interpersonal skills in this role, be sure to showcase your proactive attitude, communication abilities, and teamwork experiences. Use specific anecdotes to illustrate these qualities.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a technical position like this.
How to prepare for a job interview at Agilent Technologies
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Field Service Engineer at Agilent. Familiarise yourself with the diagnostic equipment and software you'll be working with, as well as the importance of customer service in this role.
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with pathology equipment or similar technical support roles. Highlight specific examples where you've successfully solved problems or improved processes in a lab setting.
✨Demonstrate Your Interpersonal Skills
Since this role requires strong communication and teamwork, think of instances where you've effectively collaborated with others or provided exceptional customer service. Be ready to share these experiences during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about Agilent's products, company culture, and the team you'll be working with. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
