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For Companies At a Glance
- Tasks: Support clients with installation, maintenance, and customer support for diagnostic solutions.
- Company: Agilent Technologies, a leader in laboratory and clinical technologies.
- Benefits: Permanent contract, company car, health care, and career development opportunities.
- Why this job: Make a real impact in life sciences while enjoying a dynamic work environment.
- Qualifications: Degree in Life Science or Technical field; customer-facing experience preferred.
- Other info: Remote work with travel across Southern UK; excellent training provided.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Field Service Engineer – Diagnostic Solutions (Genomics and Pathology) – Southern UK
Join to apply for the Field Service Engineer – Diagnostic Solutions (Genomics and Pathology) – Southern UK role at Agilent Technologies.
Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at www.agilent.com.
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!
You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer support on our diagnostic solutions including genomic (NGS, scanners, sample preparation, automation…) and pathology solutions (immunochemistry, staining products, digital pathology…).
Responsibilities
- Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities.
- Contact customers in a timely manner and schedules service efficiently.
- Connect with manager and sales team to understand and meet customer needs and expectations.
- Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures.
- Complete administrative paperwork and computer reports promptly and accurately.
- Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered – use the complaint handling system as required.
- Address customer requests for service and communicate proactively before, during and after service.
Location and travel: remote work with frequent travel to customer sites mainly in Southern UK, especially in the Hampshire area. A company car will be provided.
Qualifications
- University degree in a Life Science (Biology, Biochemistry, Biotechnology) or a Technical field (Electronics, Electrical Engineering, Informatics).
- Experience in a customer facing and technical support position for diagnostic solutions such as genomics and/or pathology.
- Computer literacy. Knowledge of IT networks, security and data would be an advantage.
- Full proficiency in English.
- A valid driving license.
On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.
What we offer
- Permanent Contract
- Outstanding company culture
- Career development opportunities
- Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance
We will make sure you get all the training and development opportunities you need to become the best in your field!
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required: 75% of the Time
Shift: Day
Duration: No End Date
Job Function: Services & Support
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Field Service Engineer – Diagnostic Solutions (Genomics and Pathology) – Southern UK employer: Agilent Technologies
Contact Detail:
Agilent Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer – Diagnostic Solutions (Genomics and Pathology) – Southern UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Field Service Engineer role.
✨Tip Number 2
Prepare for those interviews by researching Agilent Technologies and their diagnostic solutions. We want to see you shine, so understand their products and how they impact the field of genomics and pathology. This will show your genuine interest and help you stand out!
✨Tip Number 3
Practice your problem-solving skills! As a Field Service Engineer, you’ll need to tackle various technical issues on the spot. We suggest doing mock interviews or even role-playing scenarios with friends to get comfortable with troubleshooting questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Field Service Engineer – Diagnostic Solutions (Genomics and Pathology) – Southern UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in diagnostics, genomics, and pathology, and don’t forget to showcase your technical support skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Agilent. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Customer Service Skills: Since this role involves a lot of customer interaction, make sure to highlight your customer service experience. Share specific examples of how you've successfully resolved issues or improved client satisfaction in previous roles. We’re all about keeping our customers happy!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Agilent Technologies
✨Know Your Tech
Make sure you brush up on the diagnostic solutions you'll be working with, especially in genomics and pathology. Familiarise yourself with the latest technologies and trends in these fields so you can speak confidently about them during the interview.
✨Customer-Centric Mindset
Since this role is all about customer interaction, think of examples where you've gone above and beyond for a client. Be ready to discuss how you handle customer needs and expectations, as well as any challenges you've faced in previous roles.
✨Show Your Problem-Solving Skills
Prepare to share specific instances where you've successfully diagnosed and resolved technical issues. Highlight your analytical skills and how you approach troubleshooting, as this will be key in demonstrating your fit for the Field Service Engineer position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, or how they measure success in this position. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
