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- Tasks: Support clients with installation, maintenance, and training on cutting-edge biomolecular solutions.
- Company: Agilent Technologies is a global leader in lab technologies, dedicated to improving life through science.
- Benefits: Enjoy remote work, a company car, competitive pay, health care, and career development opportunities.
- Why this job: Join a dynamic team making impactful discoveries in life sciences while enhancing your skills.
- Qualifications: Degree in Life Sciences and hands-on experience with automation and genomics required.
- Other info: Full-time role with 100% travel; perfect for proactive, customer-oriented individuals.
The predicted salary is between 36000 - 60000 £ per year.
Field Service Engineer – Biomolecular, Genomics & Cell Analysis Instrumentation
Join to apply for the Field Service Engineer – Biomolecular, Genomics & Cell Analysis Instrumentation role at Agilent Technologies
Field Service Engineer – Biomolecular, Genomics & Cell Analysis Instrumentation
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Join to apply for the Field Service Engineer – Biomolecular, Genomics & Cell Analysis Instrumentation role at Agilent Technologies
Job Description
Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at www.agilent.com.
Job Description
Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at www.agilent.com.
Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!
You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our Biomolecular Solutions such as Automation, Genomics and Cell Analysis – this portfolio includes: RTCA, imaging, microscopy, microplate readers, flow cytometry, NGS, PCR, gel electrophoresis, spectroscopy…
Your main responsibilities will be:
- Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
- Contact customers in a timely manner and schedule services efficiently
- Connect with manager and sales team to understand and meet customer needs and expectations
- Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
- Complete administrative paperwork and computer reports promptly and accurately
- Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered – use the complaint handling system as required
- Address customer requests for service and communicate proactively before, during and after service
For this role, you will be working remotely combined with travel to customer sites in North West England and the Midlands (a company car will be available to you).
Qualifications
We are looking for an individual with the following background:
- University degree in a Life Sciences related field (Molecular Biology, Biochemistry, Biotechnology, etc.)
- Significant laboratory/hands-on experience with automation, genomics and/or cell analysis solutions (RTCA, imaging, microscopy, microplate readers, flow cytometry, NGS, PCR, gel electrophoresis, spectroscopy…)
- Full proficiency in English
- A valid driving license
On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.
What we offer:
- Permanent Contract in an international organization, offering a dynamic working environment, with exciting challenges and opportunities
- Competitive compensation and benefits package (company car, yearly company bonus, private health care, pension scheme, discounted stock purchase plan, medical & life insurance…)
- Outstanding company culture
- Career development opportunities
We will make sure you get all the training and development opportunities you need to become the best in your field.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
100% of the Time
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
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Field Service Engineer - Biomolecular, Genomics & Cell Analysis Instrumentation employer: Agilent Technologies
Contact Detail:
Agilent Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Biomolecular, Genomics & Cell Analysis Instrumentation
✨Tip Number 1
Familiarise yourself with Agilent's product portfolio, especially in Biomolecular Solutions. Understanding the specific technologies like RTCA, flow cytometry, and NGS will help you speak confidently about how you can support their customers.
✨Tip Number 2
Network with current or former employees of Agilent Technologies on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Field Service Engineer role.
✨Tip Number 3
Prepare to discuss your hands-on laboratory experience during the interview. Be ready to share specific examples of how you've solved problems in a lab setting, particularly related to automation and cell analysis.
✨Tip Number 4
Demonstrate your customer service skills by preparing scenarios where you've successfully interacted with clients or resolved issues. This role is customer-oriented, so showcasing your interpersonal skills will be crucial.
We think you need these skills to ace Field Service Engineer - Biomolecular, Genomics & Cell Analysis Instrumentation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in biomolecular solutions, genomics, and cell analysis. Include specific examples of your hands-on laboratory work and any customer service experience that aligns with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for life sciences and your proactive approach to problem-solving. Mention how your skills align with Agilent's mission and values, and express your enthusiasm for supporting scientists in their discoveries.
Highlight Technical Skills: In your application, emphasise your technical skills related to the equipment mentioned in the job description, such as RTCA, flow cytometry, and PCR. This will demonstrate your capability to handle the responsibilities of the role effectively.
Showcase Communication Skills: Since the role involves interacting with customers and internal teams, provide examples of your strong communication and interpersonal skills. Highlight experiences where you successfully resolved issues or collaborated with others to achieve a common goal.
How to prepare for a job interview at Agilent Technologies
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of biomolecular solutions, genomics, and cell analysis instrumentation. Be prepared to discuss specific technologies like RTCA, flow cytometry, and PCR, as well as any hands-on experience you've had with them.
✨Show Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've successfully handled customer needs in the past. Highlight your proactive approach and ability to communicate effectively with clients.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've encountered technical issues and how you resolved them. This will showcase your analytical skills and ability to work under pressure, which are crucial for a Field Service Engineer.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, or how they measure success in this position.
