At a Glance
- Tasks: Provide top-notch technical support for cutting-edge Genomics solutions.
- Company: Join Agilent, a world-class company dedicated to innovation and integrity.
- Benefits: Enjoy competitive benefits, including stock options, healthcare, and a focus on work/life balance.
- Other info: Independent role with growth opportunities in a supportive environment.
- Why this job: Make a real impact by sharing your scientific knowledge with customers and colleagues.
- Qualifications: Bachelor's in Biochemistry or related field; lab experience preferred.
The predicted salary is between 30000 - 40000 € per year.
Seeking a scientist to provide customers with post-sales technical support on the Genomics portfolio, including instrument and application support for Automated Electrophoresis, qPCR, Microarray, and NGS.
Responsibilities
- Provide high level of technical application support related to Agilent's solutions
- Remote troubleshooting on instrument hardware, software, consumables and applications
- Document customer interactions using internal ticketing systems and align with company complaint handling processes
- Work closely with field and repair center teams
- Provide consolidated feedback to sales and field teams regarding customer issues
- Develop technical resources for customers
- Provide external scientific trainings on Agilent's Genomics solutions
Qualifications
- Bachelor's degree in Biochemistry, Molecular Biology, or related field required, or equivalent experience
- Lab experience required
- Experience with molecular biology and automation highly preferred
- Previous customer-facing experience a plus
- Fluent in English; additional languages (French, Spanish, or Italian) highly preferred
- Excellent interpersonal communication and presentation skills
- Passion for sharing scientific knowledge with customers and colleagues
Benefits
- Agilent offers core global benefits, plus Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities
- Opportunity for growth within a world‑class company to develop your skills
- Independent role among supportive colleagues in a growth‑oriented environment built on integrity, information, and trust
- Focus on quality in solutions delivered to customers and internal processes
- Dedication to work/life balance
Additional Details
- This job has a full‑time weekly schedule.
- Pay ranges are determined by role, level, and location. The specific pay range for your preferred location will be shared during the hiring process.
- Pay and benefit information by country are available at https://careers.agilent.com/locations
- Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.
- Travel Required: Occasional
- Shift: Day
- Duration: No End Date
- Job Function: Services & Support
Technical Support - Genomics in Cheadle Hulme employer: Agilent Technologies
Agilent Technologies is an exceptional employer, offering a supportive and growth-oriented environment for Technical Support professionals in the Genomics field. With a strong focus on work/life balance, comprehensive benefits including healthcare and a pension plan, and opportunities for skill development, employees are empowered to thrive while contributing to innovative solutions that enhance scientific knowledge. Join a team that values integrity and collaboration, where your passion for science can make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support - Genomics in Cheadle Hulme
✨Tip Number 1
Get to know the company inside out! Research Agilent's Genomics portfolio and understand their products. This will help you answer questions confidently and show your genuine interest during interviews.
✨Tip Number 2
Practice your technical knowledge! Brush up on your skills in Automated Electrophoresis, qPCR, Microarray, and NGS. Being able to discuss these topics fluently will set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Agilent.
We think you need these skills to ace Technical Support - Genomics in Cheadle Hulme
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Biochemistry, Molecular Biology, or related fields. We want to see how your lab experience and customer-facing skills align with the Technical Support role in Genomics.
Showcase Your Skills:In your cover letter, emphasise your technical application support skills and any experience with Automated Electrophoresis, qPCR, Microarray, or NGS. We love seeing candidates who can connect their scientific knowledge with practical applications.
Be Personable:Since this role involves a lot of customer interaction, let your personality shine through! We appreciate excellent interpersonal communication skills, so don’t hesitate to share examples of how you've effectively communicated complex information in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Agilent Technologies
✨Know Your Stuff
Make sure you brush up on your knowledge of Automated Electrophoresis, qPCR, Microarray, and NGS. Familiarise yourself with Agilent's solutions and be ready to discuss how your lab experience aligns with their products.
✨Show Off Your Communication Skills
Since this role involves customer-facing interactions, practice explaining complex scientific concepts in simple terms. Think about examples from your past where you've successfully communicated technical information to non-experts.
✨Prepare for Troubleshooting Scenarios
Anticipate questions related to remote troubleshooting of instrument hardware and software. Prepare to walk through your thought process on how you would approach common issues that customers might face.
✨Demonstrate Your Passion for Teaching
As the role includes providing external scientific training, think of ways to showcase your enthusiasm for sharing knowledge. Be ready to discuss any previous training experiences or how you would approach teaching Agilent's Genomics solutions.
