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For Companies At a Glance
- Tasks: Help scientists solve issues and keep labs running smoothly with top-notch customer support.
- Company: Agilent Technologies, a leader in scientific solutions with a commitment to innovation.
- Benefits: Full-time role with remote work, travel opportunities, and comprehensive benefits package.
- Why this job: Make a real impact in science while developing your skills in a dynamic environment.
- Qualifications: Degree in science or engineering and experience with analytical techniques.
- Other info: Enjoy a supportive culture with training opportunities and a focus on customer success.
The predicted salary is between 28800 - 48000 ÂŁ per year.
About the Role
Every day, Agilent Service Engineers help our customers in the UK solve issues that enable scientists to make discoveries that improve the quality of life. We deliver insights and support that keep labs running smoothly and efficiently, providing high‑level customer service and driving customer success.
Responsibilities
- Install and optimize hardware/software/network products
- Perform maintenance and repairs
- Diagnose and resolve product performance issues
- Address application‑related issues and provide end‑to‑end solutions at customer sites
- Deliver fully coordinated solutions, which may include peripherals, communications, operating systems and applications software
- Ensure customer satisfaction by guiding and training users on preventive maintenance and configurations, and on effective system use
- Apply interpersonal skills, creativity and a can‑do approach to every engagement
Qualifications
- Academic degree in science or engineering (chemistry, analytical chemistry, biochemistry, biotechnology or related)
- Expertise in analytical techniques and method development (chromatography, LC/LC‑MS) in a similar position or as an end‑user
- Experience in instrument maintenance, data analysis software and problem‑solving, particularly for fixing and application support
- Strong desire to learn and expand skill set
- Enjoy working remotely while engaging with customers on‑site
- Strong attention to detail and adherence to Agilent’s quality standards
What We Offer
- Full‑time, permanent position based in the United Kingdom—remote work combined with short‑distance travel to customer sites (company car available)
- Training and development opportunities, including learning about new applications and workflows in Agilent’s pioneering demo facility
- Core global benefits plus UK‑specific benefits: Agilent Result Bonus, Life Insurance, Pension, Healthcare
Travel & Working Hours
- Travel required: 100% of the time.
- Shift: Day.
- Duration: No end date.
- Job Function: Services & Support.
Legal & Diversity Statement
Agilent Technologies Inc. is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Customer Support Engineer in Cheadle Hulme employer: Agilent Technologies
Contact Detail:
Agilent Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer in Cheadle Hulme
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Agilent on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or case studies showcasing your problem-solving abilities, especially with analytical techniques. This will help us see how you tackle real-world challenges.
✨Tip Number 3
Practice makes perfect! Get ready for those interviews by rehearsing common customer support scenarios. We want to see your can-do attitude and how you handle tricky situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Customer Support Engineer in Cheadle Hulme
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Support Engineer role. Highlight your expertise in analytical techniques and any relevant engineering qualifications to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer support and how your background in science or engineering makes you a perfect fit for us. Don’t forget to mention your can-do attitude!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing creativity and a proactive approach to resolving issues, especially in a technical context.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Agilent!
How to prepare for a job interview at Agilent Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of analytical techniques, especially chromatography and LC/LC-MS. Be ready to discuss your hands-on experience with these methods and how you've applied them in previous roles.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved product performance issues in the past. Think about specific challenges you faced and how you approached them, as this will demonstrate your ability to tackle similar situations at Agilent.
✨Customer-Centric Mindset
Since this role is all about customer support, be ready to share instances where you've gone above and beyond to ensure customer satisfaction. Highlight your interpersonal skills and how you’ve trained users on effective system use.
✨Embrace the Remote Work Culture
As the position involves remote work combined with travel, express your enthusiasm for this setup. Share any previous experiences working remotely and how you maintained communication and engagement with customers during that time.