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- Tasks: Manage and schedule service activities for engineers, ensuring customer satisfaction.
- Company: Agilent, a leader in life science and diagnostic solutions.
- Benefits: Hybrid work model, competitive pay, training opportunities, and excellent benefits.
- Why this job: Join a vibrant team making a real impact on global health and technology.
- Qualifications: Experience in service coordination and strong communication skills required.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Agilent encourages and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us.
To strengthen our team in the Cheadle office, we are looking for a Service Scheduling Coordinator to manage and schedule on-site service activities - including repairs and maintenance - for Agilent Field Service Engineers (FSE) and Authorized Service Partners (ASP) across the UK. The role follows a hybrid model, combining remote work with three weekly office days.
Responsibilities:
- Efficient scheduling of our service engineers' on-site visits for repairs and maintenance/qualifications and installations of Agilent and Non-Agilent systems.
- Optimizing the productivity of our Agilent service engineers while ensuring customer satisfaction.
- Prioritization of service calls with particular attention to contractual response times, management of critical issues and customer needs.
- Customer management and ongoing customer communication to communicate service status at all times.
- Active collaboration with the service manager, sales and sales management to ensure efficient scheduling.
Qualifications:
- Sound relevant professional experience in the service sector, preferably with an international technology group.
- Experience in service coordination, logistics, or maintenance planning is an advantage.
- Good written and spoken English skills.
- Experienced handling of MS Office applications.
- SAP/CRM knowledge is an advantage.
On a personal level, you have a customer-focused mindset and you thrive in a fast-paced, multitasking environment, staying calm and focused when priorities shift. You are a logical problem-solver with a creative, detail-oriented mindset and a strong drive for results. Clear and effective communication is your strength - whether speaking, writing, or listening. You take initiative and work proactively, thriving both independently and collaboratively within a team.
Benefits:
- A permanent, full-time (hybrid) position is available to start as soon as possible.
- An open, colourful and motivated team is looking forward to welcoming a new team member.
- You can expect a wide range of opportunities for individual training, an open working environment with the network of an international company, as well as an active sports and social program and excellent benefits and remuneration packages.
- Agilent offers core benefits to all employees worldwide - but in addition, Agilent offers the Agilent Profit Bonus, life insurance, pension plan, healthcare, employee assistance program, etc.
We will make sure you get all the training and development opportunities you need to become the best in your field!
Additional Details:
- This job has a full time weekly schedule.
- Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
- During the hiring process, a recruiter can share more about the specific pay range for a preferred location.
- Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required: Occasional
Shift: Day
Duration: No End Date
Job Function: Customer Service
Customer Service Success Coordinator in Cheadle Hulme employer: Agilent Technologies
Contact Detail:
Agilent Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Success Coordinator in Cheadle Hulme
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Agilent on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and scheduling. We should also think of examples from our past experiences that showcase our problem-solving skills and customer-focused mindset.
✨Tip Number 3
Show off our organisational skills! During the interview, we can discuss how we’ve successfully managed multiple tasks in a fast-paced environment. This will highlight our ability to thrive in the role of Service Scheduling Coordinator.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the position. Plus, it’s a great chance to reiterate why we’re the perfect fit for Agilent!
We think you need these skills to ace Customer Service Success Coordinator in Cheadle Hulme
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Success Coordinator role. Highlight your relevant experience in service coordination and customer management, as this will show us you understand what we're looking for.
Show Off Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your written skills. Keep it concise, professional, and engaging – we want to see how you express yourself!
Highlight Your Problem-Solving Abilities: We love a logical thinker! In your application, share examples of how you've tackled challenges in previous roles. This will help us see your creative, detail-oriented mindset in action.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Agilent Technologies
✨Know the Company Inside Out
Before your interview, take some time to research Agilent and its mission. Understand their products and services, especially in the context of customer service. This will not only show your interest but also help you relate your answers to their goals.
✨Showcase Your Coordination Skills
Since the role involves managing schedules and prioritising service calls, be ready to discuss your experience in service coordination or logistics. Prepare specific examples where you successfully managed multiple tasks or resolved scheduling conflicts.
✨Demonstrate Effective Communication
Communication is key in this role. Think of instances where you effectively communicated with customers or team members, especially in high-pressure situations. Practise articulating these experiences clearly, as it will highlight your strengths in this area.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare to discuss how you've tackled challenges in previous roles, particularly those that required a logical approach and creativity. This will showcase your ability to thrive in a fast-paced environment.