At a Glance
- Tasks: Troubleshoot and resolve software issues for customers using remote diagnostic tools.
- Company: Join Agilent, a leader in life sciences and diagnostics.
- Benefits: Competitive pay, private healthcare, and career development opportunities.
- Other info: Flexible work environment with travel opportunities and a supportive team culture.
- Why this job: Make a real impact by supporting innovative lab technologies.
- Qualifications: Degree in Chemistry or Life Sciences with IT skills; analytical experience preferred.
The predicted salary is between 31500 - 38500 £ per year.
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us.
Join Us in Cheadle (Manchester, UK): You will join a successful team of Technical Support Engineers providing first class support to our customers utilising a variety of remote diagnostic tools. Your primary role will be troubleshooting and resolving software issues on customer’s Client/Server and Standalone PC configurations. This will require troubleshooting of PC network communication, instrument control, data analysis and database issues as well as using virtualization software to reproduce problems in-house. You will also be required to provide support on our instrumentation so experience with analytical techniques is required. You will occasionally be required to visit customer sites for installations, repairs and scheduled services. The candidate must be very customer focussed, confident, flexible and willing to go the extra mile to delight our customers.
What You’ll Do:
- You will be providing a high level of reactive and proactive technical services in support of Agilent's product portfolio, primarily software products.
- You will be part of a team of 15 remote technical engineers based in the head office in Cheadle.
- You will be responsible for remote troubleshooting on software, hardware and applications.
- You will be providing problem resolution in order to optimize the efficiency and uptime availability of customer systems.
About the Role
60% Office based/40% flexible location (Manchester) with requirements to travel abroad (training) and visit customers (installs, repairs, servicing) – approx. 15 – 20 % of the time.
Your Profile:
- Bachelor, Master or PhD in Chemistry or Life Science based area with demonstrable IT/software skills.
- Experience with Agilent software (e.g. OpenLab, Chemstation or other instrument control software) is an advantage.
- Experience in analytical techniques (e.g. chromatography, mass spectrometry, spectroscopy) along with practical experience, preferably in a laboratory environment.
- Excellent communication and customer service skills.
- Excellent remote troubleshooting skills.
- A clearly demonstrated structured approach to work.
- The ability to organise and prioritise your workload effectively.
- A strong valuation of processes and the ability to follow them accordingly with strong attention to detail.
- The ability to set customer expectations and balance customer requirements with Agilent's business needs.
- Independent when working and excellent communication skills.
What We Offer:
- Outstanding company culture and working environment.
- Career development opportunities.
- Competitive compensation and benefits package.
- Work-Life-Balance programs.
- Company pension scheme.
- Private health care.
- A position within an international organization, offering a multifaceted working environment with exciting challenges and opportunities.
- We will make sure you get all the training and development opportunities you need to become the best in your field!
This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required: 10% of the Time
Shift: Day
Duration: No End Date
Job Function: Services & Support
Technical Support Engineer – Lab Informatics employer: Agilent Technologies LDA UK Limited
Agilent Technologies LDA UK Limited is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Senior LC-MS Solutions Specialist, you will benefit from extensive employee growth opportunities, including access to cutting-edge technology and training, all while enjoying the flexibility of a remote-friendly setup. With a commitment to supporting your professional development and a focus on impactful customer engagements, Agilent provides a rewarding environment for those looking to make a difference in the field of technical sales.
Contact Details:
Agilent Technologies LDA UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer – Lab Informatics
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Agilent Technologies LDA UK Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Agilent Technologies LDA UK Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer – Lab Informatics
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Agilent Technologies LDA UK Limited:Your cover letter is your chance to shine! Tell us why you want to work at Agilent Technologies LDA UK Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Agilent Technologies LDA UK Limited!
How to prepare for a job interview at Agilent Technologies LDA UK Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
