At a Glance
- Tasks: Provide technical support for Genomics products and help customers succeed.
- Company: Join Agilent, a leader in life sciences and diagnostics.
- Benefits: Enjoy competitive pay, stock options, healthcare, and a great work-life balance.
- Other info: Hybrid work model with opportunities for growth and collaboration.
- Why this job: Make a real impact in science while developing your skills in a supportive environment.
- Qualifications: Bachelor's in Biochemistry or related field; lab experience preferred.
The predicted salary is between 30000 - 40000 € per year.
Agilent encourages and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us.
Seeking a scientist to provide customers with post-sales technical support on the Genomics portfolio including instrument and application support for Automated Electrophoresis, qPCR, Microarray and NGS. The scientist will be responsible for providing technical support for these products remotely by phone, email, and other remote support tools. Team members in this role understand customers' problems, recommend solutions to meet their needs, and ensure customer success and satisfaction. The position will be based in our Cheadle Agilent Office (hybrid model).
Principle Duties/Responsibilities:
- Provide high level of technical application support related to our Agilent's solutions
- Remote troubleshooting on instrument hardware, software, consumables as well as applications
- Document customer interactions using our internal ticketing systems and align with company processes for complaint handling
- Work closely with field and repair center teams
- Provide consolidated feedback to sales and field teams regarding customer issues
- Develop technical resources for customers
- Provide external scientific trainings on Agilent's Genomics solutions
Qualifications:
- Bachelor's degree in Biochemistry, Molecular Biology, or related field required or equivalent experience
- Lab experience is required
- Experience with molecular biology and automation is highly preferred
- Previous customer-facing experience is a plus
- Fluent in English, additional languages (French, Spanish or Italian) are highly preferred
- Excellent interpersonal communication and presentation skills
- A passion for sharing scientific knowledge with customers and colleagues
We offer:
- Agilent offers core global benefits to all staff - but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities.
- An opportunity for you to grow within a world-class company to develop your skills.
- An independent job among good colleagues, in a growth orientated conglomerate. You will become part of a caring and fast paced environment, built on integrity, information, and trust.
- Be part of a company where we value quality in the solutions we deliver to our customers, with our employees and in relation to the processes we work with.
- A dedication to work/life balance.
Additional Details:
- This job has a full time weekly schedule.
- Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location.
- Pay and benefit information by country are available at: https://careers.agilent.com/locations
- Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required: Occasional
Shift: Day
Duration: No End Date
Job Function: Services & Support
Technical Support - Genomics employer: Agilent Technologies, Inc.
Agilent Technologies is an exceptional employer that fosters a collaborative and innovative work culture, particularly in our Cheadle office where the Technical Support - Genomics role is based. We offer comprehensive benefits including a Stock Purchase Plan, Life Insurance, and a commitment to work/life balance, alongside ample opportunities for professional growth within a world-class company dedicated to improving lives through science. Join us to be part of a caring team that values integrity and quality in everything we do.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support - Genomics
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Agilent's website and social media. Understanding their products and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to technical support and genomics. This will boost your confidence and help you articulate your thoughts clearly when it matters most.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've tackled customer issues or technical challenges. This will demonstrate your ability to provide top-notch support.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Technical Support - Genomics
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support - Genomics role. Highlight relevant experience in molecular biology and any customer-facing roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing technical support in genomics. Share specific examples of how you've helped customers in the past, as this will resonate with us.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure to showcase your communication skills in your application. Whether it's through your writing style or examples of past experiences, we want to see that you can connect with customers effectively.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Agilent and what we stand for.
How to prepare for a job interview at Agilent Technologies, Inc.
✨Know Your Genomics Stuff
Make sure you brush up on your knowledge of genomics, especially the specific technologies mentioned in the job description like Automated Electrophoresis, qPCR, Microarray, and NGS. Being able to discuss these topics confidently will show that you're not just familiar with the field but also genuinely interested.
✨Practice Remote Troubleshooting
Since the role involves providing technical support remotely, it’s a good idea to practice troubleshooting scenarios. Think about common issues customers might face and how you would resolve them. This will help you demonstrate your problem-solving skills during the interview.
✨Show Off Your Communication Skills
As this position requires excellent interpersonal communication, prepare to showcase your ability to explain complex scientific concepts in simple terms. You might even want to practice explaining a technical issue to a friend or family member who isn’t in the field.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and how they measure customer success. This shows that you’re not only interested in the role but also in how you can contribute to their mission.
