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- Tasks: Support clients with installation, maintenance, and customer support for chromatography and spectroscopy equipment.
- Company: Agilent, a global leader in laboratory and clinical technologies.
- Benefits: Permanent contract, company car, health care, and career development opportunities.
- Why this job: Join a dynamic team making a real impact in life sciences and diagnostics.
- Qualifications: Degree in Life Science or Technical field; customer-facing experience preferred.
- Other info: Remote work with travel across South West UK; training provided to excel in your role.
The predicted salary is between 28800 - 43200 £ per year.
Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges.
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!
You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer support on our Liquid and/or Gas Chromatography and Spectroscopy equipment. Your main responsibilities will be to:
- Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities.
- Contact customers in a timely manner and schedule service efficiently.
- Connect with manager and sales team to understand and meet customer needs and expectations.
- Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures.
- Complete administrative paperwork and computer reports promptly and accurately.
- Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required.
- Address customer requests for service and communicate proactively before, during and after service.
For this role, you will be working remotely combined with frequent travel to customer sites mainly in South West UK (a company car will be provided).
We are looking for an individual with the following background:
- University degree in a Life Science (Chemistry, Biology, Biochemistry, Biotechnology…) or a Technical field (Electronics, Electrical Engineering, Informatics…)
- Experience in a customer facing and technical support position preferred.
- Computer literacy. Knowledge of IT networks, security and data would be an advantage.
- Full proficiency in English.
- A valid driving license.
On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.
What we offer:
- Permanent Contract
- Outstanding company culture
- Career development opportunities
- Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance…
- A position within an international organization, offering a dynamic working environment, with exciting challenges and opportunities.
This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required: 75% of the Time
Shift: Day
Duration: No End Date
Job Function: Services & Support
Graduate Field Service Engineer - South West UK, Chromatography and Spectroscopy employer: Agilent Technologies, Inc.
Contact Detail:
Agilent Technologies, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Field Service Engineer - South West UK, Chromatography and Spectroscopy
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews by researching the company and the role inside out. We want you to be able to talk confidently about how your skills align with their needs, especially in areas like chromatography and spectroscopy. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. We suggest focusing on your customer service experience and technical skills, as these will be key in a Field Service Engineer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Graduate Field Service Engineer - South West UK, Chromatography and Spectroscopy
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experiences and skills that match the job description. We want to see how your background in life sciences or technical fields aligns with the role of a Graduate Field Service Engineer.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your proactive, customer-oriented attitude makes you a great fit for our team at Agilent.
Show Off Your Communication Skills: Since this role involves interacting with customers and internal teams, make sure to demonstrate your strong communication skills in your application. We love seeing candidates who can convey their thoughts clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our dynamic organisation!
How to prepare for a job interview at Agilent Technologies, Inc.
✨Know Your Stuff
Make sure you brush up on your knowledge of chromatography and spectroscopy. Understand the basics of how these technologies work and be ready to discuss any relevant experience you have, whether from your studies or previous roles.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, think of examples where you've successfully dealt with clients or solved problems. Be prepared to share specific stories that highlight your proactive and customer-oriented approach.
✨Get Familiar with Agilent
Do some research on Agilent and their products. Knowing about their commitment to quality and innovation will help you align your answers with their values and show that you're genuinely interested in the company.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. This could be about the team you'll be working with, the training opportunities available, or how success is measured in this role. It shows you're engaged and thinking ahead!
