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- Tasks: Support clients with installation, maintenance, and training on chromatography solutions.
- Company: Join Agilent, a leader in enhancing quality of life through scientific discoveries.
- Benefits: Enjoy remote work, competitive pay, company car, bonuses, and health benefits.
- Why this job: Be part of a dynamic team making a real impact in laboratories worldwide.
- Qualifications: Recent degree in Chemistry; hands-on experience with chromatography preferred.
- Other info: Work remotely with occasional travel; great training and career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!
You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC).
Your main responsibilities will be:
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Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
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Contact customers in a timely manner and schedules service efficiently
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Connect with manager and sales team to understand and meet customer needs and expectations
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Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
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Complete administrative paperwork and computer reports promptly and accurately
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Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered – use the complaint handling system as required
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Address customer requests for service and communicate proactively before, during and after service
For this role, you will be working remotely combined with travel to customers primarily in the area from Leeds to Manchester, but with occasional travel further in UK when required (with occasional nights away).
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A recent university degree in a Chemistry related field (Analytical Chemistry, Biochemistry, Biotechnology, etc.)
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At least a first hands-on experience (internship/placement, university project or first position) preferably in a lab with chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC)
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Full proficiency in English
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A valid driving license
On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.
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Permanent Contract in an international organization, offering a dynamic working environment, with exciting challenges and opportunities
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Competitive compensation and benefits package (company car, yearly company bonus, private health care, pension scheme, discounted stock purchase plan, medical & life insurance…)
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Outstanding company culture
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Career development opportunities
We will make sure you get all the training and development opportunities you need to become the best in your field.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Graduate Customer Support Engineer - Chromatography employer: Agilent Technologies, Inc.
Contact Detail:
Agilent Technologies, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Support Engineer - Chromatography
✨Tip Number 1
Familiarize yourself with Agilent's chromatography solutions, especially LC, LC/MS, GC, GC/MS, and HPLC. Understanding the technical aspects and applications of these technologies will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Agilent employees on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
✨Tip Number 3
Prepare to discuss your hands-on experience with chromatography solutions in detail. Be ready to share specific examples from internships or projects that highlight your problem-solving skills and customer-oriented mindset.
✨Tip Number 4
Showcase your communication and interpersonal skills during any interactions with the recruitment team. Since the role involves working closely with customers and internal teams, demonstrating your ability to connect with others will be crucial.
We think you need these skills to ace Graduate Customer Support Engineer - Chromatography
How to prepare for a job interview at Agilent Technologies, Inc.
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of chromatography solutions, including LC, LC/MS, GC, GC/MS, and HPLC. Be prepared to discuss any hands-on experience you have had in a lab setting, as this will demonstrate your capability to handle the technical aspects of the role.
✨Demonstrate Customer Orientation
Since the role involves direct interaction with customers, highlight your customer service skills. Share examples of how you've successfully addressed customer needs or resolved issues in previous experiences, whether during internships or projects.
✨Communicate Proactively
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. During the interview, show that you can proactively engage with both customers and team members to ensure smooth operations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you had to troubleshoot an issue or manage a project, and be ready to explain your thought process and the outcome.
