At a Glance
- Tasks: Provide on-site and remote IT support to schools across the South.
- Company: Leading ICT solutions provider for schools, recognised for outstanding service.
- Benefits: Competitive salary, 28 days holiday, private medical cover, and pension scheme.
- Other info: Flexible work environment with long-term job security and career growth.
- Why this job: Join a dynamic team making a real difference in education technology.
- Qualifications: 3+ years in Windows Server/Desktop support and strong communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Location: Field/Home Based, Basingstoke or surrounding areas
Salary: £30-35K + benefits, Depending on Experience
Hours: The standard working hours are Monday to Friday, 8:00am to 5:00pm with the added benefit of being able to work from home or attend the company Office (PO15 5TH) when not at customer sites. Full Driving Licence and own car is required. This role is subject to an Enhanced DBS Check.
About the company: Our client is a small company (21 staff) that has become the leading supplier of ICT solutions to schools on the South Coast. They were featured in the Parliamentary Review as an example of outstanding achievement and best practice in the technology sector. They have also been awarded Best Education ICT Supplier three years running by SME News. They have a unique solution offering which provides a clear differentiator against their competition. Their company is financially strong with a strategy to build for the long-term offering outstanding service to their customers and long-term job security for their staff.
The role of the Field IT Support Technician: The role of Field based IT support engineer will involve working as part of a small team providing on-site and remote support to schools across the South. The ideal candidate for the IT Support Technician role will have at least 3 years’ experience in Windows Server & Desktop focussed IT support. We are looking for an individual in good health with a full driving licence, who has expertise and experience in the following technical areas, with good people skills and be able to communicate effectively with colleagues and customers. We will only consider current UK residents for this role.
The IT Support Technician will need experience and understanding of the following:
- Windows Server 2025/2022/2019/2016
- Windows 11/10 desktop systems
- Hyper-V
- Active Directory
- Group Policy
- Deployment Services - WDS/MDT/WSUS
- Networking (Switching/VLANs/Routing/Firewalls)
- Network Security
- Managed Antivirus
- Managed Backup
- Enterprise Wireless administration
- Powershell
Benefits: 28 days paid holiday including Statutory Holidays, Zero excess Private Medical Cover, Contributory Pension Scheme.
IT Support Technician in Basingstoke employer: AgileICT
As a leading supplier of ICT solutions to schools on the South Coast, our company offers a supportive and dynamic work environment where IT Support Technicians can thrive. With a strong focus on employee growth, we provide opportunities for professional development alongside competitive benefits such as private medical cover and a contributory pension scheme. Our commitment to long-term job security and outstanding service makes us an excellent employer for those seeking meaningful and rewarding employment in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Basingstoke
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. This will help you get comfortable talking about your experience and skills, especially in IT support scenarios.
✨Tip Number 3
Show off your skills! If you have a portfolio or examples of your work, bring them along to interviews. Demonstrating your technical know-how can really impress potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Technician in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Windows Server and Desktop systems, as well as any relevant technical skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills can benefit our team. Keep it friendly and professional – we love a good personality!
Show Off Your People Skills:Since this role involves working closely with schools and colleagues, make sure to mention your communication skills. We value teamwork and the ability to connect with others, so share examples of how you've excelled in these areas.
Apply Through Our Website:Don't forget to apply through our website! It's the easiest way for us to receive your application and ensures you’re considered for the position. We can't wait to see what you bring to the table!
How to prepare for a job interview at AgileICT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server and desktop systems, as well as networking concepts. Be ready to discuss your experience with Hyper-V, Active Directory, and Group Policy. The more confident you are in these areas, the better you'll impress the interviewers.
✨Show Off Your People Skills
Since this role involves working closely with schools and colleagues, it's crucial to demonstrate your communication skills. Prepare examples of how you've effectively resolved issues or communicated technical information to non-technical users. This will show that you're not just a tech whiz but also a great team player.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about common IT support challenges you've encountered and how you handled them. Practising these scenarios can help you articulate your problem-solving skills and showcase your hands-on experience.
✨Understand the Company Culture
Research the company and its achievements, especially their focus on ICT solutions for schools. Being able to relate your values to theirs will help you stand out. Mentioning their awards and commitment to long-term service can show that you're genuinely interested in being part of their team.
