At a Glance
- Tasks: Provide on-site and remote IT support to schools across the South.
- Company: Leading ICT solutions provider with a strong reputation in the education sector.
- Benefits: Competitive salary, 28 days holiday, private medical cover, and pension scheme.
- Other info: Flexible working hours with the option to work from home.
- Why this job: Join a dynamic team making a real difference in education technology.
- Qualifications: 3+ years in Windows Server/Desktop support and excellent communication skills.
The predicted salary is between 30000 - 35000 € per year.
Field/Home Based, Basingstoke or surrounding areas
Salary: £30-35K + benefits, Depending on Experience
Hours: The standard working hours are Monday to Friday, 8:00am to 5:00pm with the added benefit of being able to work from home or attend the company Office (PO15 5TH) when not at customer sites. Full Driving Licence and own car is required. This role is subject to an Enhanced DBS Check.
Our client is a small company (21 staff) that has become the leading supplier of ICT solutions to schools on the South Coast. They were featured in the Parliamentary Review as an example of outstanding achievement and best practice in the technology sector. They have also been awarded Best Education ICT Supplier three years running by SME News. Their company is financially strong with a strategy to build for the long-term offering outstanding service to their customers and long-term job security for their staff.
The role of the Field IT Support Technician:
The role of Field based IT support engineer will involve working as part of a small team providing on-site and remote support to schools across the South. The ideal candidate for the IT Support Technician role will have at least 3 years’ experience in Windows Server & Desktop focussed IT support.
We are looking for an individual in good health with a full driving licence, who has expertise and experience in the following technical areas, with good people skills and be able to communicate effectively with colleagues and customers. This role is subject to a clear Enhanced DBS check, and you must have a full UK driver’s licence.
The IT Support Technician will need experience and understanding of the following:
- Windows Server 2025/2022/2019/2016
- Windows 11/10 desktop systems
- Group Policy
- Deployment Services - WDS/MDT/WSUS
- Networking (Switching/VLANs/Routing/Firewalls)
- Network Security
IT Technician Benefits:
- ~28 days paid holiday including Statutory Holidays
- ~ Zero excess Private Medical Cover
- ~ Contributory Pension Scheme
Locations
Technical Support Specialist - IT Software in Basingstoke, Hampshire employer: AgileICT
As a leading supplier of ICT solutions to schools on the South Coast, our company offers a supportive and dynamic work environment where employees can thrive. With a strong focus on long-term job security, we provide excellent benefits including generous holiday allowance, private medical cover, and a contributory pension scheme. Our commitment to employee growth and development, combined with the flexibility of field-based work, makes us an outstanding employer for those seeking a meaningful career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist - IT Software in Basingstoke, Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in education tech. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service approach. We all know that being technically savvy is key, but showing you can communicate effectively with schools is just as important!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills during interviews. Share specific examples of how you've tackled IT issues in the past, especially in a school environment. It’ll make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Support Specialist - IT Software in Basingstoke, Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Technical Support Specialist. Highlight your experience with Windows Server and desktop systems, as well as any relevant IT support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your people skills and how you can effectively communicate with both colleagues and customers. We love a good story!
Show Off Your Technical Skills:In your application, don't forget to showcase your technical expertise. List your experience with Group Policy, Deployment Services, and Networking. We’re keen to see how you can contribute to our success in providing ICT solutions.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at AgileICT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server and desktop systems, as well as networking concepts like VLANs and firewalls. Be ready to discuss your hands-on experience with these technologies, as the interviewer will likely want to hear about specific scenarios where you've successfully resolved issues.
✨Show Off Your People Skills
Since this role involves working closely with schools and colleagues, it's crucial to demonstrate your communication skills. Prepare examples of how you've effectively communicated technical information to non-technical users or worked as part of a team to solve problems.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Think of past experiences where you had to troubleshoot an issue on-site or remotely, and be prepared to walk the interviewer through your thought process and the steps you took to resolve it.
✨Understand the Company Culture
Research the company’s achievements and values, especially their focus on providing outstanding service to schools. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
