Senior AI/ML Engineer

Since its inception in 2005, Ocho has established itself as a leading global organization specializing in connecting brands and retailers with consumers through user-generated content at an unprecedented scale. The company has expanded its operations across North America, Europe, Asia, and Australia, serving thousands of brands and millions of consumers worldwide. Ocho's innovative approach leverages advanced AI and ML technologies to analyze vast amounts of consumer feedback, reviews, and questions, transforming raw data into trustworthy insights that drive strategic decision-making. The company's commitment to fostering a positive and inclusive work environment has been externally recognized, earning certifications as a Great Place to Work in seven countries, including the US, Australia, India, Lithuania, France, Germany, and the UK.

Ocho is seeking an experienced AI/ML Engineer to join their Belfast-based team, offering a flexible hybrid work model. This role provides a unique opportunity to work on building and deploying sophisticated machine learning models that process billions of pieces of consumer feedback in real-time. The primary focus will be on developing NLP, personalization, and content-quality models at a genuine production scale, directly impacting the user experience for millions of consumers globally. The successful candidate will work on cutting-edge projects involving large language models (LLMs), generative AI, and advanced NLP techniques, contributing to the company's mission of turning raw consumer data into actionable insights.

The ideal candidate will possess over five years of experience in building and deploying machine learning models in production environments. Strong proficiency in Python and hands-on experience with ML frameworks such as PyTorch or TensorFlow are essential. Candidates should have practical knowledge of NLP techniques and experience working with unstructured text data. Experience with cloud platforms like AWS, GCP, or Azure for managing ML workloads is required. A solid understanding of MLOps practices, including model deployment, monitoring, and retraining pipelines, is critical. Excellent analytical skills and the ability to communicate complex ML concepts to non-technical teams are also important.

The AI/ML Engineer will be responsible for designing, training, and deploying machine learning models that enhance content moderation, quality scoring, and personalization features. They will apply NLP techniques to structure and analyze unstructured consumer data, extracting valuable insights to improve product offerings. The role involves evaluating and integrating large language models and generative AI technologies where they add genuine value to the product. Building and maintaining robust MLOps pipelines for model training, deployment, and ongoing monitoring is a key aspect of the role, ensuring models perform reliably in a live environment.

Ocho offers a comprehensive benefits package designed to support work-life balance and professional growth. Employees benefit from a flexible hybrid working model based in Belfast, allowing for a healthy blend of remote and in-office work. The company emphasizes a culture of curiosity and innovation, providing opportunities to work on cutting-edge AI and ML projects involving large language models and generative AI applications. Additional benefits include competitive salary packages, professional development opportunities, and a supportive work environment committed to employee well-being.

Ocho is an equal opportunity employer committed to fostering an inclusive environment where all employees and applicants are treated with respect and fairness. The company values diversity and believes that different perspectives drive innovation and success.