Join a growing business based in Oxford as an IT Support Technician, earning up to £29,000 depending on experience, alongside excellent benefits and opportunities to develop your career. This is an opportunity to provide practical, customer-focused support in an office-based environment, helping colleagues use technology effectively and keeping day-to-day IT services running smoothly.
About The Company
Robert Half is a global talent solutions and business consulting firm that connects skilled professionals with organizations seeking to strengthen their teams. For this opportunity, Robert Half is supporting a growing Oxford-based business with its search for an IT Support Technician. The successful applicant will join a team that values dependable service, clear communication and effective collaboration. You will contribute to the organization’s daily operations by helping employees resolve technical issues and ensuring that equipment and support processes are handled efficiently.
About The Role
As an IT Support Technician, you will be a key point of contact for internal customers who need assistance with workplace technology. You will respond to requests, investigate common hardware, software and connectivity problems, and keep users informed as issues progress. The role combines hands-on technical support with careful administration, including ticket updates, equipment records and documentation. You will also prepare computers and mobile devices, install software and support the movement of IT equipment. When an issue requires specialist knowledge or access, you will escalat(e) it to senior team members with clear notes about the problem and the steps already taken. This position is office-based and may involve occasional travel to other sites.
Qualifications
- Familiarity with Windows 11, Microsoft 365, Active Directory and Entra ID.
- An understanding of cyber security principles and general networking.
- Hands-on experience supporting users or working in an office IT environment is desirable.
- The flexibility to work in an office-based setting and a valid driving licence for occasional travel to other sites.
- A willingness to learn, follow established processes and ask for guidance or escalat(e) issues when appropriate.
Equivalent experience and qualifications are welcome. Candidates with more or less experience are encouraged to apply if they can demonstrate the practical skills, customer focus and attitude required for the role.
Responsibilities
- Respond to internal IT requests, manage support tickets and keep their status and details up to date.
- Troubleshoot day-to-day software, hardware and connectivity issues, working to identify causes and practical solutions.
- Set up and configure computers, mobile devices and software for users.
- Provide clear, courteous guidance to colleagues and keep them informed while their requests are being handled.
- Escalate complex or unresolved issues to senior team members with relevant information and troubleshooting notes.
- Maintain accurate IT records and documentation, following the team’s processes.
- Help ensure IT equipment is stored, prepared and dispatched efficiently, and support occasional site visits as required.
Benefits
The position offers a salary of up to £29,000, depending on experience, plus excellent benefits. You will also have the opportunity to build your technical support experience, broaden your knowledge of workplace systems and develop your career as part of a growing business. Further details about the benefits package can be discussed during the recruitment process.
Equal Opportunity
Robert Half is committed to diversity, equity and inclusion and welcomes applications from candidates with varied backgrounds and experiences. Suitable applicants with equivalent qualifications or different levels of experience are encouraged to apply. Salary ranges and rates of pay depend on experience, qualifications and training. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. If you apply, please read the Privacy Notice explaining how your personal data may be processed, disclosed and stored.
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IT Support Technician in Oxford employer: AgileGrid Solutions
Simplified Energy is an exceptional employer that prioritises employee growth and collaboration in a dynamic hybrid work environment in London. With a strong focus on customer success, we offer comprehensive training and support, fostering a culture of innovation and teamwork that empowers our employees to thrive. Join us to be part of a forward-thinking company that values your contributions and provides unique opportunities for professional development.
