At a Glance
- Tasks: Join our team as a Level 2 IT Engineer, tackling technical challenges and supporting our IT infrastructure.
- Company: Be part of an innovative tech company that values collaboration and diversity.
- Benefits: Enjoy competitive pay, generous holidays, and performance bonuses while working in a supportive environment.
- Other info: Thrive in a dynamic workplace with excellent career growth and wellbeing initiatives.
- Why this job: Make a real impact by solving complex IT issues and mentoring junior staff.
- Qualifications: Bring your IT support experience and certifications like CompTIA A+ or MCSE to the table.
The predicted salary is between 30000 - 40000 £ per year.
We are excited to offer the opportunity to join our expanding Technology Business Unit as a Level 2 IT Engineer. This role is integral to maintaining and enhancing our IT infrastructure, ensuring seamless support for internal teams and external clients. As a Level 2 IT Engineer, you will handle escalated technical issues from the 1st Line Support team, providing advanced troubleshooting and resolution. You will collaborate closely with the 3rd Line Support team for complex problems, mentor junior support staff, and manage relationships with third‑party suppliers. Your expertise will contribute to maintaining high standards of service delivery, security, and operational efficiency across our IT systems. This position offers a dynamic environment where technical skills, problem‑solving abilities, and customer focus are highly valued.
Qualifications
- To succeed in this role, candidates should possess a solid foundation in IT support and a proactive approach to problem‑solving.
- Relevant qualifications include industry‑recognized certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE).
- Prior experience in a similar support role, particularly within a fast‑paced environment, is highly desirable.
- Strong knowledge of Windows and Linux operating systems, networking protocols, and cybersecurity best practices is essential.
- Excellent communication skills, the ability to work under pressure, and a collaborative mindset are key attributes for candidates.
- We welcome applicants from diverse backgrounds who demonstrate a passion for technology and a commitment to continuous learning.
Responsibilities
- Actively participate as a key member of the Solus Service Desk team, sharing knowledge and fostering a collaborative work environment.
- Provide advanced troubleshooting and technical support across various IT domains, including hardware, software, and network issues.
- Prioritize and manage support tickets efficiently, balancing call handling with resolution tasks to ensure timely service delivery.
- Install, configure, and support IT systems and projects, ensuring they meet operational requirements and security standards.
- Offer on‑call support based on a shift rota, covering P1 incidents 24/7 to minimize downtime and maintain service continuity.
- Raise concerns, risks, and cyber incidents with the IT leadership team to uphold security and compliance standards.
- Follow internal documentation and procedures to ensure consistency and quality in support activities.
- Escalate complex issues appropriately and work collaboratively with internal teams and third‑party suppliers to resolve incidents effectively.
Benefits
- Competitive salary tailored to your location, skills, experience, and qualifications.
- Performance‑based bonus opportunities that reward your contributions and the company's success.
- Company pension scheme with employer contributions to secure your financial future.
- Generous holiday entitlement of 33 days, including bank holidays, with options to buy or sell up to 5 days.
- Discount programs offering up to 40% off Aviva products and other retail discounts to help you save money.
- Participation in the Aviva Save As You Earn scheme, allowing you to share in the company's success.
- Supportive policies such as parental and carer’s leave to promote work‑life balance.
- Wellbeing initiatives including Group Income Protection and 24/7 access to healthcare professionals.
Equal Opportunity
Solus Accident Repair Centres is committed to fostering an inclusive environment where all employees and applicants are treated with fairness and respect. We value diversity and are dedicated to providing equal employment opportunities regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic protected by law. We guarantee an interview for disabled applicants who meet the minimum criteria—simply contact us after applying to inform us of your needs. Our goal is to create a workplace that reflects the communities we serve and where everyone can thrive and contribute to our continued success.
IT Engineer employer: AgileGrid Solutions
At Solus Accident Repair Centres, we pride ourselves on being an excellent employer, offering a vibrant work culture that values collaboration and continuous learning. As a Level 2 IT Engineer, you will benefit from competitive salaries, generous holiday entitlements, and performance-based bonuses, all while working in a supportive environment that prioritises employee wellbeing and professional growth. Join us in a role where your technical expertise will be recognised and rewarded, contributing to our mission of delivering exceptional service across our IT infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land IT Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what AgileGrid Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges AgileGrid Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at AgileGrid Solutions!
✨Direct Apply to AgileGrid Solutions
Let's not forget to apply directly through the AgileGrid Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at AgileGrid Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at AgileGrid Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at AgileGrid Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
