At a Glance
- Tasks: Provide essential IT support for hardware, software, and network systems across multiple sites.
- Company: Join Baillie Martin, an award-winning company known for innovation and excellence.
- Benefits: Enjoy competitive salary, healthcare plans, training opportunities, and a positive work environment.
- Other info: Opportunities for ongoing training and a focus on work-life balance.
- Why this job: Enhance your technical skills while making a real impact in a dynamic team.
- Qualifications: Third-level IT qualification and experience in IT support required.
The predicted salary is between 32000 - 35000 € per year.
About The Company
Baillie Martin is an award-winning, locally renowned organization with a significant global presence. Renowned for its commitment to excellence and innovation, Baillie Martin specialises in delivering high-quality solutions across various sectors. The company prides itself on fostering a dynamic and inclusive work environment that encourages professional growth and development. With a strong emphasis on employee well-being and continuous improvement, Baillie Martin remains at the forefront of industry advancements, ensuring its team members are equipped with the latest skills and knowledge to succeed.
About The Role
We are seeking a dedicated IT Support Engineer to join Baillie Martin's expanding in-house IT department, based in the greater Cookstown area. This role offers an exciting opportunity to be part of a busy technical team responsible for maintaining and supporting the company's infrastructure across multiple sites. The successful candidate will provide essential technical support for hardware, software, and network systems, ensuring seamless daily operations and supporting ongoing upgrade projects. This role is ideal for individuals looking to enhance their technical expertise in a dynamic environment, with exposure to a variety of systems and technologies. The position offers a competitive starting salary of £32,000 to £35,000, depending on experience, along with a comprehensive benefits package and ongoing training opportunities.
Qualifications
- The ideal candidate will possess a third-level education qualification in a relevant IT discipline and have prior experience working within a similar IT support environment.
- Proficiency in Office 365 desktop applications such as Word, Excel, and Outlook is essential, along with hands-on experience in Office 365 administration, including Exchange, OneDrive, Teams and SharePoint.
- Knowledge of Windows Server environments, including Active Directory, Group Policy and VMWare, is required.
- Excellent communication skills, both written and verbal, are necessary to effectively liaise with team members and end-users.
- A valid driver’s licence and access to a vehicle are preferred due to the multi-site setup and location of the company’s facilities.
Responsibilities
- Provide technical support for all PC hardware, software and peripheral devices, ensuring timely resolution of issues.
- Log support calls and document outcomes to facilitate efficient troubleshooting and resolution of common queries.
- Install, configure and maintain operating systems and software in accordance with company standards.
- Perform upgrades, new installations and routine maintenance on site infrastructure components.
- Troubleshoot and diagnose system, server and network problems, resolving hardware and software faults promptly.
- Assist in the planning and implementation of infrastructure upgrade projects, ensuring minimal disruption to business operations.
- Maintain and monitor network security and performance, implementing necessary updates and patches.
- Provide training and support to end-users as needed to maximise system utilisation and efficiency.
- Collaborate with other IT team members to develop and improve support procedures and documentation.
Benefits
- On-site parking.
- A pension fund.
- Comprehensive medical aid or healthcare plans.
- Group life assurance.
- Meal allowances or access to a company canteen.
- Annual performance-based bonuses or 13th-month pay.
- Opportunities for ongoing training and certification.
- A positive work environment that values work-life balance and recognises individual contributions.
Equal Opportunity
Baillie Martin is an equal-opportunity employer committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation or background. We believe that a diverse team enhances our ability to innovate and serve our clients effectively. All employment decisions are made based on merit and business needs, ensuring a fair and respectful environment for everyone.
IT Support Engineer in Cookstown employer: AgileGrid Solutions
Baillie Martin is an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee well-being and professional development. Located in the greater Cookstown area, the company provides its IT Support Engineers with competitive salaries, comprehensive benefits, and ongoing training opportunities, ensuring that team members are equipped with the latest skills in a dynamic environment. With a strong commitment to innovation and excellence, Baillie Martin fosters a positive atmosphere where individual contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Cookstown
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings at Baillie Martin or similar companies.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge of Office 365, Windows Server, and network troubleshooting. Practice common interview questions with a friend to boost your confidence!
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to chat with potential employers, express your passion for IT support and how you can contribute to their team. A positive attitude goes a long way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Engineer in Cookstown
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your relevant experience with Office 365, Windows Server environments, and any technical support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to Baillie Martin's dynamic environment. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since excellent communication is key in this role, make sure your written application reflects that. Use clear language and structure your thoughts well. We want to see how you can effectively communicate with both team members and end-users.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Baillie Martin and what we stand for.
How to prepare for a job interview at AgileGrid Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365, Windows Server environments, and any other relevant technologies mentioned in the job description. Be ready to discuss your hands-on experience with these systems, as well as any troubleshooting scenarios you've encountered.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist an end-user with a common issue, so think about how you can convey your ideas clearly and effectively.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life IT support situations. Think about how you would handle specific problems, like diagnosing a network issue or performing a software upgrade. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Research Baillie Martin's Culture
Familiarise yourself with Baillie Martin’s commitment to innovation and employee well-being. Be prepared to discuss how you align with their values and how you can contribute to their dynamic work environment. Showing that you understand their culture can set you apart from other candidates.
