Microsoft Dynamics 365 CE Support Consultant

AgileCadence is all about people, whether that is our team, our partners or our customers. We are looking for an experienced Microsoft D365 CE & Power Platform Support Consultant to join our very special team. You will play an important role in the Managed Service experience across AgileCadence, ensuring all internal and external support issues are investigated and resolved. You will have a flair for problem solving and be focused on delivering an outstanding service to our customers every single day.

You will be:

• Providing day to day assistance and support to our customers (both internally and externally).
• Owning incidents and service or change requests through to completion within agreed service level agreements (SLA’s).
• Providing and promoting first class, proactive IT support.
• Supporting a wide range of different customers and always striving to provide exceptional service.
• Following processes and procedures within our Managed Service function and contributing to their creation, all with the aim of delivering a first-class service.
• Knowledgeable, skilled and experienced in carrying out work with Microsoft technologies such as Microsoft Dynamics Customer Engagement Applications (Sales, Customer Service, Marketing are all essential. Field Services is desirable), Azure technologies and Power Platform.
• Collaborating with the AgileCadence team, stakeholders and partners to identify and resolve customer issues so that we deliver a seamless support experience.
• Responsible for ensuring that Managed Service provisions are delivered on time and key milestones are met.
• Ensuring all our internal IT needs are met, this includes monitoring and managing our internal systems and networks and supporting with onboarding and offboarding of team members.
• Championing a culture that promotes a focus on the health and wellbeing of our team.
• Flexible – you understand that you may be asked to take on other responsibilities or tasks that are not referred to above, but that fall within the remit of your skills and abilities.

About you:

• You have previous experience working on a service desk or technical support environment and working to service level agreements.
• You have strong knowledge and experience of working with Microsoft Dynamics Customer Engagement. Demonstrating skilled working knowledge and practical experience in one or more of the below areas;
  – DevOps practices for Dynamics Customer Engagement, deployment pipelines, data transfers, build processes and Power Platform
  – Power Platform Admin Centre
  – Functional experience across one or more Dynamics Customer Engagement Application
  – Demonstrate knowledge and practical experience of Power Platform and Azure
  – Azure Data Factory and storage
  – SQL
• You have previous experience in a customer facing role, you understand customer needs and how to create solutions that meet and exceed expectations.
• You have superb spoken and written communication skills, and enjoy working with people.
• You have a positive can-do attitude and a genuine enthusiasm to help others.
• You are customer focused – you work hard to understand our customers’ needs, always striving to deliver the very best service and to exceed expectations.
• You take a solution-focused approach and have great problem-solving abilities.
• You are highly organised with the ability to manage your time effectively and prioritise your workload.
• You are an amazing brand ambassador for AgileCadence – you share and live our values every day.

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