At a Glance
- Tasks: Lead a dynamic retail floor, energising the team and enhancing customer experiences.
- Company: Agile Retail collaborates with top brands to create exceptional retail environments.
- Benefits: Competitive salary, bonus opportunities, and a vibrant work atmosphere.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be at the forefront of retail, driving sales and shaping customer experiences.
- Qualifications: Retail management experience and strong leadership skills required.
The predicted salary is between 31000 - 33000 £ per year.
Location: Trafford Centre, Manchester
Contract: Permanent, Full-Time
Salary: £31,000 - £33,000 plus BONUS
Who We Are
Agile Retail works with some of the most exciting brands in retail, helping them build exceptional stores, teams and customer experiences.
We are looking for a Floor Manager to take ownership of the customer experience and day-to-day performance of a busy, high-volume retail floor. This is a role for someone who loves being at the heart of the action - leading from the front, coaching in the moment and creating the energy that drives both the team and the customer experience.
The Floor Manager Role
As Floor Manager, you'll be highly visible throughout the trading day, leading the team, managing deployment and making sure every customer receives a consistently brilliant experience. You’ll understand what is happening across the floor, where the opportunities are and what the team needs to do next.
What the Floor Manager Will Be Doing
- Leading the shop floor during busy trading periods
- Motivating and energising the team throughout the day
- Deploying people effectively according to customer demand and business priorities
- Coaching team members in the moment to improve performance and customer experience
- Driving sales, conversion and other key retail KPIs
- Ensuring customers receive an engaging, efficient and consistent experience
- Maintaining strong visual and presentation standards
- Ensuring product is available, replenished and easy for customers to shop
- Communicating priorities clearly through team briefs and regular floor updates
- Identifying issues quickly and taking ownership of resolving them
- Supporting opening, closing and other daily store routines
- Working closely with the wider management and operations teams
About the Floor Manager
You'll be a confident floor leader who gets energy from people and fast‑paced retail. You'll ideally bring:
- Previous retail management or supervisory experience
- Experience working within a busy, high-volume environment
- Strong communication and people skills
- Confidence leading and directing a large team
- A strong understanding of customer experience and commercial performance
- The ability to remain organised and composed when priorities change
- Natural energy and a visible leadership style
- Strong attention to detail and high standards
- Flexibility to work across weekdays, evenings and weekends
Floor Manager in Urmston employer: Agile Retail
At GARAGE, we pride ourselves on being more than just a fashion brand; we are a vibrant community that champions unapologetic confidence and creativity. As an Administrative Assistant in our Retail Operations team, you will enjoy a supportive work culture that values your contributions, offers competitive pay, and provides opportunities for personal and professional growth through our Learning & Development programmes. Join us in the UK as we expand our movement, where your role is crucial to delivering an exceptional shopping experience and being part of something truly impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager in Urmston
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Agile Retail, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Agile Retail!
We think you need these skills to ace Floor Manager in Urmston
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Agile Retail, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Agile Retail and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Agile Retail that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Agile Retail
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
