At a Glance
- Tasks: Lead and inspire a retail team to achieve outstanding sales and service performance.
- Company: Join IQOS, a global innovator in smoke-free alternatives.
- Benefits: Enjoy a competitive salary, monthly bonuses, and a pension plan.
- Other info: Full training provided; dynamic career growth opportunities await!
- Why this job: Make a real impact in a modern retail environment focused on innovation.
- Qualifications: Proven experience in retail management and team leadership.
The predicted salary is between 36500 - 51000 £ per year.
Location: Westfield Stratford, London
Salary: £36,500
Contract: Permanent
Hours: 40 hours per week
Benefits: Competitive salary, performance‑related monthly store bonus, pension
Please note: Applicants must be aged 18+ due to the nature of the product.
Are you a confident, results‑driven retail manager? We’re looking for an experienced leader who can inspire a team, drive operational excellence, and deliver outstanding store performance. If you excel at coaching, motivating, and developing staff while achieving ambitious sales targets, this is the role for you.
About IQOS: IQOS is a global innovation from Philip Morris International, designed to offer adult smokers a better alternative to traditional cigarettes. Instead of burning tobacco, IQOS heats specially designed tobacco units, delivering the taste and satisfaction of tobacco with significantly reduced levels of harmful chemicals. With a mission to create a smoke‑free future, IQOS combines cutting‑edge technology with expert retail experiences to educate and guide adult smokers towards a modern alternative to smoking.
The Role: Retail Store Manager
As Retail Store Manager, you will have full responsibility for your store’s performance, leading your team to deliver exceptional results in sales, service, and operational standards.
Key Responsibilities:
- Lead, coach, and develop a retail team, setting clear performance expectations and delivering ongoing feedback
- Drive sales performance and ensure the store achieves or exceeds targets
- Oversee all operational aspects of the store including stock management, reporting, cash handling, and opening/closing procedures
- Implement strategies to improve store efficiency, customer experience, and team engagement
- Maintain high product knowledge and ensure your team is fully trained and confident in communicating IQOS features
This is a leadership‑focused role, with full training and support provided to help you succeed.
About You:
The ideal candidate is a professional Retail Store Manager who:
- Excels at leading, motivating, and developing a high‑performing team
- Is results‑driven and accountable for achieving store targets
- Has strong operational knowledge and experience managing all aspects of a retail
- Demonstrates strategic thinking and problem‑solving skills
- Is customer‑focused, enthusiastic, and passionate about delivering excellence
- Builds strong relationships with team members and stakeholders
- Has high emotional intelligence and inspires confidence in others
Interview Process:
- Screening call
- 1st stage Virtual Interview
- 2nd stage in person Interview in Hammersmith
Take the next step in your retail management career and join us as a Store Manager at Westfield Stratford.
Store Manager - New Store employer: Agile Retail
At IQOS, we pride ourselves on being an exceptional employer, offering a competitive salary and performance-related bonuses that reward your hard work. Our vibrant work culture in the heart of Westfield Stratford fosters collaboration and innovation, while our commitment to employee development ensures you have ample opportunities for growth and advancement in your retail management career. Join us in our mission to create a smoke-free future, where your leadership can make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - New Store
✨Tip Number 1
Get to know the company inside out! Research IQOS and its mission to create a smoke-free future. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team to success or turned around a challenging situation. We want to hear how you inspire and motivate others.
✨Tip Number 3
Prepare questions for your interviewers. Show us that you're engaged and curious about the role and the team dynamics. It’s a great way to demonstrate your strategic thinking!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and ready to take the next step in your retail management career.
We think you need these skills to ace Store Manager - New Store
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Store Manager role. Highlight your leadership experience, sales achievements, and any relevant operational knowledge to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about retail management and how you can inspire a team. Be sure to mention your results-driven approach and any specific strategies you've used to achieve targets.
Showcase Your Team Leadership Skills:We want to see how you’ve led and developed teams in the past. Share examples of how you’ve motivated staff, set performance expectations, and delivered feedback. This will help us understand your coaching style and how you can drive our store’s success.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team at IQOS!
How to prepare for a job interview at Agile Retail
✨Know Your Stuff
Make sure you have a solid understanding of IQOS and its products. Familiarise yourself with the technology behind it and how it differs from traditional smoking. This will show your passion for the brand and help you answer any product-related questions confidently.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Think about specific situations where you motivated staff to achieve targets or improved team performance. This will demonstrate your capability as a leader and your fit for the role.
✨Be Results-Driven
Come ready to discuss your previous sales achievements and how you drove performance in your last role. Use metrics and specific examples to illustrate your success. This will highlight your results-oriented mindset, which is crucial for this position.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with your interviewers. Ask insightful questions about the store's goals, team dynamics, and company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
