At a Glance
- Tasks: Oversee daily operations of multiple retail stores and ensure top-notch performance.
- Company: Agile Retail, a fast-growing business working with major global brands.
- Benefits: Competitive salary, quarterly bonuses, and a vibrant office culture.
- Other info: Enjoy a dog-friendly office, regular socials, and opportunities for personal growth.
- Why this job: Take ownership in a dynamic environment and make a real impact on retail operations.
- Qualifications: Experience in retail operations management and strong organisational skills.
The predicted salary is between 40000 - 45000 £ per year.
Location: Hammersmith, LONDON
Contract: Full Time - Permanent
Contract Type: 4 days office / field 1 day WFH
Salary: £40,000 - £45,000 per annum plus quarterly bonus
Who We Are: At Agile Retail, we operate stores, build brands and support some of the world’s most recognisable retail businesses. We are looking for an Operations Manager to sit at the centre of our retail operation - taking ownership of store performance, operational delivery and the standards that keep everything moving brilliantly behind the scenes. This is not a traditional operations role. No two days are the same and the right person will thrive in a fast-paced retail environment where ownership, problem solving, commercial awareness and strong execution genuinely matter.
Retail Operations Manager Role:
- You’ll own the day-to-day operational performance of a group of stores and retail projects, making sure they run efficiently, consistently and in line with agreed standards.
- Own the day-to-day operational performance of assigned stores and projects.
- Ensure staffing, stock, logistics and compliance are delivered effectively and consistently.
- Act as the key operational contact for store-related issues, actions and performance.
- Monitor operational KPIs including compliance, staffing efficiency, service standards and store readiness.
- Identify performance gaps and take corrective action to improve delivery.
- Line manage Operations Executives where applicable, setting priorities and ensuring follow-through.
- Coordinate inputs from multiple teams to ensure seamless execution across stores and projects.
- Manage relationships with key operational suppliers including maintenance, logistics and facilities.
- Support and where appropriate lead the operational delivery of new store openings and activations.
- Oversee post-launch stabilisation, optimisation and continuous improvement.
- Contribute to improving processes, tools and ways of working across Agile Retail.
What’s in it for the Retail Operations Manager?
- Fast-growing retail business working with major global brands.
- High exposure to senior leadership, stores, central teams and retail partners.
- A role with real ownership across stores, projects, suppliers and operational delivery.
- Energetic, entrepreneurial culture where pace and accountability matter.
- Genuine variety across stock, logistics, compliance and new openings.
- The chance to shape how Agile Retail delivers operational excellence as the business grows.
Company benefits:
- Dress down office environment.
- Office gym / communal bar / cafe / dog friendly office / outdoor terrace.
- Quarterly company bonus.
- Enhanced paid holiday.
- Booze bar & snack area.
- Regular work socials inc summer & xmas parties.
- Wellbeing allowance.
The role would suit someone who is:
- Experienced in retail operations management across multiple stores or projects.
- Highly organised with strong prioritisation skills.
- Comfortable managing complexity across people, stock, logistics and suppliers.
- Commercially aware and focused on improving performance.
- A confident problem solver who takes accountability rather than escalating prematurely.
- Strong at communicating with stores, central teams, suppliers and senior stakeholders.
- Comfortable leading, coaching or supporting others to deliver.
- Calm under pressure and able to keep delivery moving at pace.
Part operator. Part problem solver. Part retail delivery engine.
Retail Operations Manager employer: Agile Retail
Agile Retail is an exceptional employer that fosters a dynamic and entrepreneurial work culture, perfect for those who thrive in fast-paced environments. With a focus on employee growth, you will have the opportunity to take ownership of your role while collaborating closely with senior leadership and major global brands. Enjoy a range of benefits including a dress-down office, communal spaces, and regular social events, all while contributing to the operational excellence of a rapidly growing retail business in the heart of Hammersmith.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend events, join online forums, or even hit up LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Agile Retail and understand their operations. Think about how your experience aligns with their needs. Practice common interview questions and be ready to showcase your problem-solving skills and operational expertise.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Retail Operations Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us at Agile Retail. It shows initiative and helps us get to know you better right from the start.
We think you need these skills to ace Retail Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Retail Operations Manager role. Highlight your experience in managing multiple stores and any specific achievements that showcase your operational excellence. We want to see how you’ve made a difference in previous roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this fast-paced environment. Share specific examples of how you've tackled challenges in retail operations and improved performance. We love a good story!
Showcase Your Problem-Solving Skills:In your application, don’t shy away from discussing how you’ve solved complex issues in the past. We’re looking for someone who takes ownership and can think on their feet, so give us the details on how you’ve navigated tricky situations successfully.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Agile Retail!
How to prepare for a job interview at Agile Retail
✨Know Your Retail Operations
Make sure you brush up on your knowledge of retail operations management. Understand the key performance indicators (KPIs) that are crucial for the role, such as staffing efficiency and compliance. Being able to discuss these metrics confidently will show that you’re ready to take ownership of store performance.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you successfully identified performance gaps and implemented corrective actions. This role requires a confident problem solver, so be ready to demonstrate how you’ve tackled challenges in a fast-paced environment.
✨Communicate Effectively
Since this position involves liaising with various teams and stakeholders, practice articulating your thoughts clearly. Think about how you can convey complex information simply and effectively, especially when discussing logistics and supplier relationships.
✨Emphasise Your Organisational Skills
Being highly organised is key for this role. Prepare to discuss your methods for prioritising tasks and managing multiple projects simultaneously. Share specific tools or strategies you use to keep everything running smoothly, as this will highlight your ability to thrive in a dynamic retail environment.
