At a Glance
- Tasks: Lead retail operations across multiple stores, ensuring efficiency and high standards.
- Company: Agile Retail, a fast-growing business working with major global brands.
- Benefits: Competitive salary, quarterly bonuses, and a vibrant office culture.
- Other info: Enjoy a dog-friendly office, regular socials, and opportunities for personal growth.
- Why this job: Take ownership in a dynamic environment and make a real impact on retail operations.
- Qualifications: Experience in retail operations management and strong organisational skills.
The predicted salary is between 40000 - 45000 £ per year.
Role: Retail Operations Manager
Location: Hammersmith, LONDON
Contract: Full Time - Permanent
Contract Type: 4 days office / field 1 day WFH
Salary: £40,000 - £45,000 per annum plus quarterly bonus
Who We Are: At Agile Retail, we operate stores, build brands and support some of the world’s most recognisable retail businesses. We are looking for an Operations Manager to sit at the centre of our retail operation - taking ownership of store performance, operational delivery and the standards that keep everything moving brilliantly behind the scenes. This is not a traditional operations role. No two days are the same and the right person will thrive in a fast-paced retail environment where ownership, problem solving, commercial awareness and strong execution genuinely matter.
Retail Operations Manager Role:
- You’ll own the day-to-day operational performance of a group of stores and retail projects, making sure they run efficiently, consistently and in line with agreed standards.
- Own the day-to-day operational performance of assigned stores and projects.
- Ensure staffing, stock, logistics and compliance are delivered effectively and consistently.
- Act as the key operational contact for store-related issues, actions and performance.
- Monitor operational KPIs including compliance, staffing efficiency, service standards and store readiness.
- Identify performance gaps and take corrective action to improve delivery.
- Line manage Operations Executives where applicable, setting priorities and ensuring follow-through.
- Coordinate inputs from multiple teams to ensure seamless execution across stores and projects.
- Manage relationships with key operational suppliers including maintenance, logistics and facilities.
- Support and where appropriate lead the operational delivery of new store openings and activations.
- Oversee post-launch stabilisation, optimisation and continuous improvement.
- Contribute to improving processes, tools and ways of working across Agile Retail.
What’s in it for the Retail Operations Manager?
- Fast-growing retail business working with major global brands.
- High exposure to senior leadership, stores, central teams and retail partners.
- A role with real ownership across stores, projects, suppliers and operational delivery.
- Energetic, entrepreneurial culture where pace and accountability matter.
- Genuine variety across stock, logistics, compliance and new openings.
- The chance to shape how Agile Retail delivers operational excellence as the business grows.
Company benefits:
- Dress down office environment.
- Office gym / communal bar / cafe / dog friendly office / outdoor terrace.
- Quarterly company bonus.
- Enhanced paid holiday.
- Booze bar & snack area.
- Regular work socials inc summer & xmas parties.
- Wellbeing allowance.
The role would suit someone who is:
- Experienced in retail operations management across multiple stores or projects.
- Highly organised with strong prioritisation skills.
- Comfortable managing complexity across people, stock, logistics and suppliers.
- Commercially aware and focused on improving performance.
- A confident problem solver who takes accountability rather than escalating prematurely.
- Strong at communicating with stores, central teams, suppliers and senior stakeholders.
- Comfortable leading, coaching or supporting others to deliver.
- Calm under pressure and able to keep delivery moving at pace.
Part operator. Part problem solver. Part retail delivery engine.
Retail Operations Lead — Multi-Store Delivery & Bonus employer: Agile Retail
Agile Retail is an exceptional employer, offering a dynamic and energetic work culture that thrives on accountability and innovation. With a focus on employee growth, you will have the opportunity to take ownership of your role while collaborating closely with senior leadership and major global brands. Enjoy a range of benefits including a dress-down office environment, a communal bar, and regular social events, all within a supportive and dog-friendly atmosphere in Hammersmith.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Lead — Multi-Store Delivery & Bonus
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend events, join online forums, or even hit up LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Agile Retail and understand their operations. Think about how your experience aligns with their needs, especially around problem-solving and operational excellence. Practice common interview questions to boost your confidence.
✨Tip Number 3
Showcase your skills! When you get the chance, share specific examples of how you've improved performance or solved complex issues in previous roles. Use metrics if you can – numbers speak volumes in retail operations!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Agile Retail team. Let’s get you that dream job!
We think you need these skills to ace Retail Operations Lead — Multi-Store Delivery & Bonus
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Retail Operations Manager role. Highlight your experience in managing multiple stores and any relevant achievements that showcase your problem-solving abilities.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this fast-paced environment. Share specific examples of how you've improved operational performance in previous roles and how you thrive under pressure.
Showcase Your Communication Skills:Since this role involves liaising with various teams and stakeholders, make sure to demonstrate your strong communication skills in your application. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves and you can easily keep track of your application status!
How to prepare for a job interview at Agile Retail
✨Know Your Retail Operations Inside Out
Before the interview, dive deep into Agile Retail's operations. Familiarise yourself with their store performance metrics, compliance standards, and any recent projects they've launched. This will show your genuine interest and help you speak confidently about how you can contribute.
✨Showcase Your Problem-Solving Skills
Prepare specific examples from your past experiences where you've successfully tackled operational challenges. Whether it was improving staffing efficiency or resolving logistics issues, having concrete stories ready will demonstrate your ability to think on your feet and take ownership.
✨Communicate Clearly and Confidently
Since this role involves liaising with various teams and stakeholders, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you convey your points effectively and keep the conversation engaging.
✨Emphasise Your Adaptability
Given the fast-paced nature of retail, be prepared to discuss how you've thrived in dynamic environments. Share instances where you've adapted to change quickly or managed multiple priorities, highlighting your organisational skills and calmness under pressure.
