At a Glance
- Tasks: Lead and inspire a retail team to achieve sales targets and deliver exceptional customer experiences.
- Company: Join IQOS, a global innovator in smoke-free alternatives from Philip Morris International.
- Benefits: Enjoy a competitive salary, performance bonuses, and a pension plan.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact in a modern retail environment focused on innovation and customer satisfaction.
- Qualifications: Proven leadership skills and experience in retail management.
Role: Retail Store Manager – IQOS
Location: Westfield White City, London
Salary: £36,500 to £40,000
Contract: Permanent
Hours: 40 hours per week
Benefits: Competitive salary, performance-related monthly store bonus, pension
Please note: Applicants must be aged 18+ due to the nature of the product.
About IQOS
IQOS is a global innovation from Philip Morris International, designed to offer adult smokers a better alternative to traditional cigarettes. Instead of burning tobacco, IQOS heats specially designed tobacco units, delivering the taste and satisfaction of tobacco with significantly reduced levels of harmful chemicals. With a mission to create a smoke-free future, IQOS combines cutting-edge technology with expert retail experiences to educate and guide adult smokers towards a modern alternative to smoking.
The Role: Store Manager
We’re looking for an experienced leader who can inspire a team, drive operational excellence, and deliver outstanding store performance. If you excel at coaching, motivating, and developing staff while achieving ambitious sales targets, this is the role for you.
Key Responsibilities:
- Lead, coach, and develop a retail team, setting clear performance expectations and delivering ongoing feedback
- Drive sales performance and ensure the store achieves or exceeds targets
- Oversee all operational aspects of the store including stock management, reporting, cash handling, and opening/closing procedures
- Implement strategies to improve store efficiency, customer experience, and team engagement
- Maintain high product knowledge and ensure your team is fully trained and confident in communicating IQOS features
- Adhere to all compliance guidelines within regulated sector
About You:
- Excels at leading, motivating, and developing a high-performing team
- Is results-driven and accountable for achieving store targets
- Has strong operational knowledge and experience managing all aspects of a retail
- Demonstrates strategic thinking and problem-solving skills
- Is customer-focused, enthusiastic, and passionate about delivering excellence
- Builds strong relationships with team members and stakeholders
Interview Process:
- Screening call
- 1st stage Virtual Interview
- 2nd stage in person Interview
Take the next step in your retail management career and join us as a Store Manager at IQOS!
Store Manager - New Store Opening in London employer: Agile Retail
Agile Retail is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. Located in the heart of Oxford Street, our flagship store provides a unique opportunity to lead a dynamic team while enjoying competitive salaries and bonuses, all within a supportive environment that values innovation and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - New Store Opening in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Agile Retail, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Agile Retail!
We think you need these skills to ace Store Manager - New Store Opening in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Agile Retail, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Agile Retail and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Agile Retail that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Agile Retail
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
