At a Glance
- Tasks: Lead and inspire a retail team to achieve outstanding sales and service performance.
- Company: Join IQOS, a global innovator in smoke-free alternatives.
- Benefits: Enjoy a competitive salary, monthly bonuses, and a pension plan.
- Other info: Full training provided; dynamic career growth opportunities await!
- Why this job: Make a real impact in a modern retail environment focused on innovation.
- Qualifications: Proven experience in retail management and team leadership.
The predicted salary is between 30000 - 42000 £ per year.
Location: Westfield Stratford, London
Salary: £36,500
Contract: Permanent
Hours: 40 hours per week
Benefits: Competitive salary, performance‑related monthly store bonus, pension
Please note: Applicants must be aged 18+ due to the nature of the product.
Are you a confident, results‑driven retail manager? We’re looking for an experienced leader who can inspire a team, drive operational excellence, and deliver outstanding store performance. If you excel at coaching, motivating, and developing staff while achieving ambitious sales targets, this is the role for you.
About IQOS: IQOS is a global innovation from Philip Morris International, designed to offer adult smokers a better alternative to traditional cigarettes. Instead of burning tobacco, IQOS heats specially designed tobacco units, delivering the taste and satisfaction of tobacco with significantly reduced levels of harmful chemicals. With a mission to create a smoke‑free future, IQOS combines cutting‑edge technology with expert retail experiences to educate and guide adult smokers towards a modern alternative to smoking.
The Role: Retail Store Manager
As Retail Store Manager, you will have full responsibility for your store’s performance, leading your team to deliver exceptional results in sales, service, and operational standards.
Key Responsibilities:
- Lead, coach, and develop a retail team, setting clear performance expectations and delivering ongoing feedback
- Drive sales performance and ensure the store achieves or exceeds targets
- Oversee all operational aspects of the store including stock management, reporting, cash handling, and opening/closing procedures
- Implement strategies to improve store efficiency, customer experience, and team engagement
- Maintain high product knowledge and ensure your team is fully trained and confident in communicating IQOS features
This is a leadership‑focused role, with full training and support provided to help you succeed.
About You:
The ideal candidate is a professional Retail Store Manager who:
- Excels at leading, motivating, and developing a high‑performing team
- Is results‑driven and accountable for achieving store targets
- Has strong operational knowledge and experience managing all aspects of a retail
- Demonstrates strategic thinking and problem‑solving skills
- Is customer‑focused, enthusiastic, and passionate about delivering excellence
- Builds strong relationships with team members and stakeholders
- Has high emotional intelligence and inspires confidence in others
Interview Process:
- Screening call
- 1st stage Virtual Interview
- 2nd stage in person Interview in Hammersmith
Take the next step in your retail management career and join us as a Store Manager at Westfield Stratford.
Store Manager - New Store in London employer: Agile Retail
Agile Retail is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. Located in the heart of Oxford Street, our flagship store provides a unique opportunity to lead a dynamic team while enjoying competitive salaries and bonuses, all within a supportive environment that values innovation and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - New Store in London
✨Tip Number 1
Get to know the company inside out! Research IQOS and its mission to create a smoke-free future. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team to success or improved store performance. We want to hear how you inspire and motivate others.
✨Tip Number 3
Prepare questions for your interviewers. Show us that you're engaged and curious about the role and the team dynamics. It’s a great way to demonstrate your strategic thinking!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the modern retail experience.
We think you need these skills to ace Store Manager - New Store in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Store Manager role. Highlight your leadership experience, sales achievements, and any operational knowledge you have. We want to see how you can inspire a team and drive results!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail management and how you align with our mission at IQOS. Share specific examples of how you've led teams to success in the past.
Showcase Your Achievements:When detailing your work history, focus on quantifiable achievements. Did you exceed sales targets? Improve customer satisfaction scores? We love numbers, so make sure to include them to demonstrate your impact!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s straightforward, and you’ll be able to showcase your application in the best light. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Agile Retail
✨Know Your Product Inside Out
Before your interview, make sure you understand IQOS and its benefits thoroughly. Familiarise yourself with the technology and how it differs from traditional smoking. This knowledge will not only impress the interviewers but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated staff, achieved sales targets, or improved operational efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Customer Focus
Retail is all about the customer experience. Be ready to discuss how you've enhanced customer satisfaction in previous roles. Share any strategies you've implemented to engage customers and improve their shopping experience, as this aligns perfectly with the company's mission.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the store's performance goals, team dynamics, or training opportunities. This shows that you're not just interested in the job, but also in contributing to the company's success.
