At a Glance
- Tasks: Lead a passionate team and create memorable experiences for sports fans and collectors.
- Company: Join FANATICS, a global leader in sports merchandise and collectibles.
- Benefits: Competitive salary, store bonus, and opportunities for personal growth.
- Other info: Dynamic flagship store on Regent Street with a vibrant team culture.
- Why this job: Be part of an exciting retail environment that celebrates sports and collecting.
- Qualifications: Experience in retail leadership and a passion for trading cards or collectibles.
The predicted salary is between 37000 - 37000 £ per year.
Location: Regent Street, Central London
Salary: £37,000 per annum + Store Bonus
Contract: Full Time – Permanent
MUST HAVE: Experience and/or knowledge of trading cards, collectibles or sports memorabilia
About Us
FANATICS is a global leader in licensed sports merchandise, trading cards and collectibles. Our Global Flagship Store on Regent Street is a destination for fans and collectors, bringing together an extensive range of exclusive trading cards, authentic sports memorabilia and merchandise from the world’s biggest leagues.
At the heart of the Fanatics experience, the store combines product expertise, exceptional service and a genuine passion for collecting to create an environment where both experienced collectors and those discovering the hobby can feel at home.
About You
- Affinity for Collectibles & Brand: A genuine passion for or strong knowledge of trading cards, collectibles and sports memorabilia.
- Leadership Experience: Proven experience in a supervisory or managerial role, ideally within retail, although we are open to candidates from other sectors. Most importantly, you will be an inspirational and hands-on leader.
- Commercially Minded: Experience working with KPIs and sales targets. Comfortable analysing daily performance, identifying opportunities and motivating your team to deliver against commercial goals.
- Customer Service: You thrive on creating exceptional guest experiences and take pride in ensuring every customer leaves feeling engaged, informed and excited about the brand and products.
- Team Player: A collaborative and positive approach, with the ability to build strong relationships across the team and contribute to a high-performing store environment.
The Role
As a Supervisor at Fanatics’ Global Flagship Store, you’ll play a key role in supporting the leadership team and delivering an exceptional experience for collectors and sports fans. You’ll help lead a passionate team, drive commercial performance and ensure the store consistently delivers the high standards expected of the Fanatics brand.
- People Management: Motivate, support and inspire a team passionate about sports and collectibles, ensuring they deliver outstanding customer service and develop strong product knowledge.
- Customer Experience Champion: Create memorable customer experiences through authentic, engaging and knowledgeable interactions. Use customer curiosity to build brand awareness, encourage loyalty and ultimately drive sales.
- Coaching & Development: Provide on-the-spot coaching and feedback, identify gaps in product or customer-service knowledge and support the ongoing development of the team through regular observation, training and assessment.
- Drive Sales & Performance: Take ownership of daily performance alongside the wider leadership team. Use KPIs, sales data and customer interactions to identify opportunities, motivate the team and consistently work towards exceeding targets.
- Lead by Example: Be a visible and hands-on leader on the shop floor, setting the standard for customer service, product knowledge, commercial awareness and team behaviours.
Application Process
If you are shortlisted for the Supervisor role, we will be in touch to discuss your background, experience and interest in the opportunity. Candidates who demonstrate the right blend of leadership experience, commercial ability, customer focus and knowledge or passion for trading cards and collectibles will be invited to an in-person interview stage.
Join FANATICS on Regent Street and play a key role in shaping the future of fan engagement and the collecting community.
FANATICS Regent Street - Supervisor in London employer: Agile Retail
At GARAGE, we pride ourselves on being more than just a fashion brand; we are a vibrant community that champions unapologetic confidence and creativity. As an Administrative Assistant in our Retail Operations team, you will enjoy a supportive work culture that values your contributions, offers competitive pay, and provides opportunities for personal and professional growth through our Learning & Development programmes. Join us in the UK as we expand our movement, where your role is crucial to delivering an exceptional shopping experience and being part of something truly impactful.
StudySmarter Expert Advice🤫
We think this is how you could land FANATICS Regent Street - Supervisor in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Agile Retail, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Agile Retail!
We think you need these skills to ace FANATICS Regent Street - Supervisor in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Agile Retail, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Agile Retail and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Agile Retail that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Agile Retail
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
