At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences in a new store.
- Company: Join Healthspan, a brand dedicated to health and wellbeing.
- Benefits: Enjoy a competitive salary, monthly bonuses, and staff discounts.
- Other info: Be part of a supportive environment focused on personal and professional growth.
- Why this job: Make a real impact by building community and fostering customer relationships.
- Qualifications: 2 years of experience as a Store Manager with strong leadership skills.
The predicted salary is between 33000 - 33000 £ per year.
Position: Store Manager – NEW STORE OPENING
Location: Horsham
Salary: £33,000
Contract: Full Time – Permanent
Benefits: Monthly Bonus, Discount
Key Responsibilities
- Lead, inspire, and develop an empathetic team that delivers needs‑led, compliant customer consultations.
- Create a welcoming, inclusive store environment where customers feel heard, supported, and confident in their choices.
- Role model Healthspan’s advisory approach, ensuring guidance is accurate, clear and always compliant.
- Build long‑term customer relationships and a sense of community.
- Set clear performance expectations and support the team to achieve targets in a responsible, compliant and service‑led way over a 'sales' approach.
- Train and coach team members to be credible, trusted advisors through expert product knowledge and a detailed customer journey.
- Drive expert product knowledge across an intricate range and a regulated sector.
- Act as a Healthspan ambassador, representing the brand with professionalism, warmth, and integrity.
The Role
The Store Manager plays a pivotal role in bringing the Healthspan mission to life at a store level. You are a trusted presence for customers and colleagues, leading with integrity, empathy, and professionalism. You will support build and develop a high‑performing team that delivers outstanding, compliant customer experiences, grounded in trust and genuine care. Through strong leadership and operational excellence, you will drive sustainable performance while fostering a loyal customer base and an engaged in‑store community.
About You
- Proven experience as a SM – ideally 2 years.
- Experienced in environments that have intricate product ranges and detailed customer journeys.
- Comfortable leading meaningful, sometimes sensitive customer conversations with empathy and maturity.
- Strong understanding of compliance and the importance of delivering guidance responsibly.
- A natural relationship‑builder who earns trust through credibility and consistency.
- Genuine passion for health, wellbeing, and helping people make informed choices.
- Values loyalty both to your team and to the communities you serve.
- Calm, considered leadership style with the ability to inspire confidence in others.
Store Manager in Horsham employer: Agile Retail
Healthspan is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. As a Health & Wellness Advisor in our new Horsham store, you will enjoy the benefits of working in a supportive environment that values your contributions while providing opportunities for meaningful customer interactions and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Horsham
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired your team or handled sensitive customer conversations. We want to hear about your experiences, so be ready to share them in a way that highlights your empathy and professionalism.
✨Tip Number 3
Don’t just focus on your qualifications; show us your passion for health and wellbeing! Share why you care about helping people make informed choices and how that aligns with Healthspan’s mission. Authenticity goes a long way in making a connection.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our community. Let’s get you started on this exciting journey together!
We think you need these skills to ace Store Manager in Horsham
Some tips for your application 🫡
Show Your Passion:Let us see your genuine passion for health and wellbeing in your application. Share experiences that highlight how you've helped others make informed choices, as this aligns perfectly with our mission.
Tailor Your CV:Make sure your CV speaks directly to the Store Manager role. Highlight your leadership experience and any relevant achievements in customer service or team development that demonstrate your ability to inspire and support a team.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for our new store opening. Be sure to mention your understanding of compliance and how you’ve built long-term relationships with customers in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Agile Retail
✨Know the Company Inside Out
Before your interview, make sure you research Healthspan thoroughly. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to lead and inspire your team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or driven performance. Highlight your calm and considered leadership style, as this aligns with what they're looking for.
✨Demonstrate Empathy and Customer Focus
Be ready to discuss how you handle sensitive customer conversations. Share specific instances where you've built trust and rapport with customers. This will illustrate your ability to create a welcoming environment and support customers in making informed choices.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about team dynamics, training opportunities, and how success is measured in the role. This shows that you're thinking long-term and are genuinely interested in contributing to the store's success.
