At a Glance
- Tasks: Deliver exceptional customer service and share your plant knowledge while leading a dynamic team.
- Company: Join Dobbies, a passionate and diverse team dedicated to gardening and customer satisfaction.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial and wellbeing support.
- Other info: Great opportunities for personal growth and development through Dobbies Academy.
- Why this job: Make a real impact in a thriving environment while sharing your love for plants.
- Qualifications: Customer service experience, passion for plants, and leadership skills are essential.
The predicted salary is between 22000 - 28000 £ per year.
Our Horticulture Experts play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards, whilst working alongside the Horticulture Manager.
Responsibilities
- Supporting and coaching other members of staff and deputising for management in their absence.
- Demonstrate effective leadership by working alongside the horti team to create a positive working environment.
- Giving great customer service by helping customers with various transactions across the store.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Offering a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening.
- Working with your team to ensure the department is kept to a high standard.
- Some key holder responsibilities may be required.
Who we are looking for
- You'll have a passion for delivering a great customer experience, serving everyone with a smile.
- Experience within a customer facing role and a passion for plants, as well as supervisory experience.
- Ability to lift heavy objects to support larger store projects.
- You work well within a team, build relationships, and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can do and hard working attitude along with you.
- You are eager to learn new skills and gain new experiences.
- Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
- Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy - continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
Horticulture Expert in Tewkesbury employer: AgHires
At Dobbies, we pride ourselves on being an exceptional employer, offering a vibrant work culture where our Horticulture Experts can thrive. With generous benefits such as uncapped discounts, access to financial wellbeing support, and continuous development opportunities through the Dobbies Academy, we empower our team to grow both personally and professionally. Join us in a passionate and diverse environment that celebrates teamwork and customer satisfaction, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Horticulture Expert in Tewkesbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out Dobbies' social media and website. Understanding their values will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your plant knowledge! Brush up on indoor and outdoor plants, as well as gardening tools. Being able to chat confidently about these topics will impress the hiring team and show your passion for horticulture.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past roles where you went above and beyond for customers. This will demonstrate your commitment to delivering a great experience, which is key for the Horticulture Expert role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows your enthusiasm for the position and keeps you fresh in their minds. Plus, we love a proactive approach!
We think you need these skills to ace Horticulture Expert in Tewkesbury
Some tips for your application 🫡
Show Your Passion for Plants:When you're writing your application, let your love for horticulture shine through! Share any personal experiences or stories that highlight your enthusiasm for plants and gardening. We want to see that you’re not just knowledgeable but genuinely excited about what you do.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your customer service experience and any supervisory roles you've had. We’re looking for someone who can lead a team and create a positive environment, so don’t forget to mention those skills!
Be Personable and Authentic:We love a bit of personality! Write your application in a friendly tone that reflects who you are. Don’t be afraid to show your character; we want to know the real you. Remember, we’re all about building relationships and having fun while we work!
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s super easy and ensures that we receive all your details without any hiccups. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at AgHires
✨Know Your Plants
Brush up on your plant knowledge before the interview. Be ready to discuss different types of indoor and outdoor plants, their care requirements, and any gardening tips you might have. This will show your passion for horticulture and your ability to provide excellent customer advice.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Think about how you handled difficult situations or went the extra mile for a customer. This will demonstrate your commitment to creating a positive customer experience.
✨Teamwork Makes the Dream Work
Be ready to talk about your experience working in teams. Highlight instances where you supported colleagues or took on leadership roles. This aligns with the role's emphasis on teamwork and coaching others, showing that you can contribute to a positive working environment.
✨Embrace the Company Values
Familiarise yourself with the company's values and be prepared to discuss how you embody them. Whether it's about being part of a team, celebrating success, or bringing a smile to customers, showing that you align with their culture will make a strong impression.
