At a Glance
- Tasks: Inspire customers with gardening advice and maintain high store standards.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Great opportunities for personal growth and a thriving, diverse culture.
- Why this job: Be part of a passionate team and make a real impact in customers' gardening journeys.
- Qualifications: Customer service experience and a love for plants are essential.
The predicted salary is between 20000 - 25000 € per year.
Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores – driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.
Responsibilities
- Deliver inspirational gardening standards through excellent standards and service.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Offering a helping hand with customer queries through high‑quality product knowledge including indoor and outdoor plants, machinery and core gardening.
- Working with your team to ensure the department is kept to a high standard.
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service – an ideal opportunity to gain more skills and experience.
Who we are looking for
- You’ll have a passion for delivering a great customer experience, serving everyone with a smile.
- Experience within a customer facing role and a passion for plants.
- Ability to lift heavy objects to support larger store projects.
- You work well within a team, build relationships, and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can‑do, hard‑working attitude along with you.
- You are eager to learn new skills and gain new experiences.
- Can demonstrate our values at all times – we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
- Generous annual leave entitlement – use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores: 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream – support your financial wellbeing, with the ability to access earnings ahead of payday, save for the future and receive financial advice.
- Access to Retail Trust – seek confidential support, access a virtual GP, free counselling service and discounted retail rewards via our employee wellbeing platform.
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
- Thriving culture – the Dobbies team are passionate, diverse and committed to making it work for our customers.
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through our own brand and branded products, concession partners and services. We champion garden living all‑year‑round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Horticulture Customer Advisor in Sherburn in Elmet employer: AgHires
At Dobbies, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passion for gardening meets outstanding customer service. Our Horticulture Customer Advisors enjoy generous benefits, including uncapped discounts, access to financial wellbeing support, and continuous development through the Dobbies Academy, all while working in a team that celebrates success and fosters personal growth. Join us in creating memorable experiences for our customers in a welcoming environment that values diversity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Horticulture Customer Advisor in Sherburn in Elmet
✨Tip Number 1
Get to know the company! Before your interview, dive into Dobbies' history and values. Show us that you’re not just another candidate but someone who genuinely cares about gardens and customer experience.
✨Tip Number 2
Practice your plant knowledge! Brush up on indoor and outdoor plants, as well as gardening tools. We want to see you shine when it comes to giving advice and answering customer queries.
✨Tip Number 3
Be ready to showcase your teamwork skills! During the interview, share examples of how you've worked with others to achieve goals. We love a candidate who can bring a smile and celebrate success with the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to grow with us in the horticulture world.
We think you need these skills to ace Horticulture Customer Advisor in Sherburn in Elmet
Some tips for your application 🫡
Show Your Passion for Plants:When you're writing your application, let your love for gardening shine through! Share any personal experiences or knowledge you have about plants, as this will show us that you're genuinely interested in the role.
Highlight Customer Service Skills:Make sure to mention any previous customer-facing roles you've had. We want to see how you've gone above and beyond to create a great experience for customers, so share those stories!
Be Yourself:We’re all about being authentic at StudySmarter. Don’t be afraid to let your personality come through in your application. We want to know who you are and how you can contribute to our team culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at AgHires
✨Know Your Plants
Brush up on your plant knowledge before the interview. Be ready to discuss different types of indoor and outdoor plants, their care requirements, and any gardening tips you might have. This will show your passion for horticulture and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your ability to deliver a great customer experience, which is key for this role.
✨Teamwork Makes the Dream Work
Be ready to talk about your experience working in teams. Share specific instances where you collaborated with others to achieve a goal or improve a process. Highlighting your ability to work well within a team will resonate with the company's values.
✨Bring Your Can-Do Attitude
During the interview, let your enthusiasm shine through! Show that you're eager to learn new skills and take on challenges. A positive attitude can make a big difference, so be sure to express your willingness to contribute to the team and the store's success.
