At a Glance
- Tasks: Deliver exceptional Concierge service to residents and ensure they love their living experience.
- Company: Join a certified Great Place to Work at Battersea Power Station.
- Benefits: Earn £15.25 per hour, enjoy paid holidays, and access various employee benefits.
- Other info: Opportunities for overtime and award-winning training available.
- Why this job: Be the friendly face that makes residents feel at home in a vibrant community.
- Qualifications: Strong communication skills and a proactive, can-do attitude are essential.
The predicted salary is between 30000 - 40000 € per year.
Location: Battersea Power Station, London, SW11 8BA
Pay: £15.25 per hour, excluding breaks
Working hours: You will be scheduled to work 16 x 12-hour shifts per calendar month. These shifts will include a 1-hour unpaid break. You will be notified of shifts at least 2 weeks in advance.
Role Purpose
The primary purpose of this role is to provide energetic, helpful, proactive and knowledgeable Concierge service to residents so that they love where they live.
Key Responsibilities
- Give residents an exceptional standard of Concierge service in line with Standard Operating Procedures and demonstrate our unique style of service in all your interactions.
- Provide information to residents about living at Battersea Power Station, processes, the estate, amenities and what's on.
- Receive and respond to inbound telephone calls, emails and systems notifications, always finding a solution and giving a great level of helpful service.
- Complete all reporting requirements with accuracy, including data input, fault reporting, and facility audits.
- Help to keep the site safe and secure by complying with access control processes, signing in guests, being vigilant to potential threats and working with the site security team.
- Complete all required learning/training and ensure you're up to date with standard operating procedures, communications and tasks.
- Always wear the uniform to standard so provide a professional and consistent impression of the Concierge service.
- Be punctual and work effectively as part of the team, sharing the workload and supporting colleagues.
Required Knowledge, Skills, Experience, and Behaviours
- Ability to obtain a DBS Criminal Record Check.
- Confidence using IT equipment and systems, for example PC, tablet, phone, diary, email, access control and fault logging systems and capturing data and reporting.
- Excellent written and spoken English including spelling and grammar with the ability to reply to emails from residents, team members and the client.
- Flexibility and a can-do attitude.
- Confidence working alone and prioritising tasks, including during periods of intense workload.
Working Here
- You will be provided with a uniform at no cost to you.
- You’ll get paid holiday.
- There's opportunity to work overtime subject to operational demand.
- We offer award winning learning and development to all our people.
- You’ll get access to a range of benefits including employee assistance programme offering free and confidential support and advice, health cash plan providing money off medical treatments, discounts platform providing offers for hundreds of retailers to save you money and a financial wellbeing tool to help you plan and manage your finances.
- We run numerous recognition schemes and team events.
- You will be working in a certified Great Place to Work.
Residential Concierge - Ethos Farm employer: AgHires
At Ethos Farm, located in the vibrant Battersea Power Station, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. With competitive pay, comprehensive benefits including a health cash plan and employee assistance programme, and a commitment to award-winning learning and development, we foster a supportive work culture where every team member can thrive. Join us in creating a welcoming environment for residents while enjoying a fulfilling career in a certified Great Place to Work.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Concierge - Ethos Farm
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Ethos Farm and Battersea Power Station. Understanding their values and what makes them tick will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Residential Concierge, you'll be interacting with residents all day long. Try role-playing common scenarios with a friend or family member to boost your confidence and ensure you can provide that exceptional service they’re looking for.
✨Tip Number 3
Dress to impress! When you show up for your interview, make sure you’re dressed smartly and professionally. First impressions matter, and looking the part will demonstrate your commitment to providing a top-notch concierge service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Residential Concierge - Ethos Farm
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for providing exceptional service shine through. We want to see that you’re excited about the role and ready to make residents love where they live!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the responsibilities of the Residential Concierge role. We appreciate when candidates take the time to connect their background to what we do at Ethos Farm.
Be Clear and Concise:Use clear language and keep your application straightforward. We value excellent written communication, so make sure your spelling and grammar are spot on. A well-structured application will definitely catch our eye!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at AgHires
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Residential Concierge. Familiarise yourself with the key tasks like providing exceptional service, handling inquiries, and maintaining security protocols. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent written and spoken English is crucial for this position, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will show that you can handle resident interactions with confidence.
✨Demonstrate Your Problem-Solving Ability
Think of scenarios where you've had to resolve issues or provide solutions quickly. During the interview, share these experiences to highlight your proactive approach and ability to think on your feet. This is key for a role that requires responding to various resident needs.
✨Dress the Part
Even though you’ll be provided with a uniform, it’s important to present yourself professionally during the interview. Dress smartly to make a great first impression and reflect the high standards expected in the Concierge service. It shows you take the opportunity seriously!
