At a Glance
- Tasks: Inspire customers with gardening advice and drive sales through excellent service.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Gain valuable skills in a thriving, diverse culture.
- Why this job: Be part of a passionate team that celebrates gardens and customer success.
- Qualifications: Customer service experience and a love for plants are essential.
The predicted salary is between 20000 - 25000 £ per year.
Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores – driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.
Responsibilities
- Deliver inspirational gardening standards through excellent standards and service.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Offering a helping hand with customer queries through high‑quality product knowledge including indoor and outdoor plants, machinery and core gardening.
- Working with your team to ensure the department is kept to a high standard.
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service – an ideal opportunity to gain more skills and experience.
Who we are looking for
- You’ll have a passion for delivering a great customer experience, serving everyone with a smile.
- Experience within a customer facing role and a passion for plants.
- Ability to lift heavy objects to support larger store projects.
- You work well within a team, build relationships, and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can‑do, hard‑working attitude along with you.
- You are eager to learn new skills and gain new experiences.
- Can demonstrate our values at all times – we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
- Generous annual leave entitlement – use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores: 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream – support your financial wellbeing, with the ability to access earnings ahead of payday, save for the future and receive financial advice.
- Access to Retail Trust – seek confidential support, access a virtual GP, free counselling service and discounted retail rewards via our employee wellbeing platform.
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
- Thriving culture – the Dobbies team are passionate, diverse and committed to making it work for our customers.
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through our own brand and branded products, concession partners and services. We champion garden living all‑year‑round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Gardening Advisor: Inspire Customers & Grow Sales in Dundee employer: AgHires
At Dobbies, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passion for gardening meets customer service excellence. Our Gardening Advisors enjoy generous benefits, including uncapped discounts, access to financial wellbeing support, and opportunities for personal development through the Dobbies Academy. Join our diverse team and thrive in an environment that celebrates success and fosters growth, all while making a positive impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Gardening Advisor: Inspire Customers & Grow Sales in Dundee
✨Tip Number 1
Get to know the company! Before your interview, dive into Dobbies' history and values. Show us that you’re not just another candidate but someone who genuinely cares about our passion for gardens and customer experience.
✨Tip Number 2
Practice your plant knowledge! Brush up on indoor and outdoor plants, as well as gardening tools. We want to see you shine when answering customer queries, so being well-prepared will definitely give you an edge.
✨Tip Number 3
Show off your people skills! During your interactions, let your personality shine through. We love candidates who can build relationships and bring a smile to our customers’ faces, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Dobbies team and making it work for our customers.
We think you need these skills to ace Gardening Advisor: Inspire Customers & Grow Sales in Dundee
Some tips for your application 🫡
Show Your Passion for Plants:When you're writing your application, let your love for gardening shine through! Share any personal experiences or knowledge you have about plants, as this will resonate with us and show that you're the right fit for the role.
Highlight Customer Experience:Make sure to mention any previous roles where you've delivered great customer service. We want to see how you’ve made customers smile and how you can bring that same energy to our team!
Be Yourself:Don’t be afraid to let your personality come through in your application. We’re looking for team players who can build relationships and have fun while working hard, so show us who you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at AgHires
✨Know Your Plants
Brush up on your plant knowledge before the interview. Be ready to discuss different types of indoor and outdoor plants, their care requirements, and how they can enhance a customer's garden. This will show your passion for gardening and your ability to provide excellent advice.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight situations where you went above and beyond to help customers, as this aligns perfectly with the role's focus on driving sales and promoting customer loyalty.
✨Demonstrate Team Spirit
Think of instances where you worked effectively within a team. Be ready to share how you contributed to team success and maintained high standards in previous roles. This will resonate well with the company's emphasis on teamwork and celebrating success.
✨Bring Your Can-Do Attitude
During the interview, let your enthusiasm shine through! Show that you're eager to learn new skills and take on various tasks, whether it's working on the shop floor or helping with stock control. A positive attitude can make a lasting impression.
