Overview
In this role, you lead Aggreko’s Technical Support Desk across Europe, ensuring timely, high-quality technical assistance for operations and sales. You’ll act as the SME on product compliance with EU/regulatory standards, drive sizing accuracy, and advance self-service and AI-enabled support. You’ll shape the support strategy, foster cross-functional collaboration, and promote sustainable, low-emission solutions. This is a high-impact, leadership-focused opportunity to scale technical support across multiple locations.
Pay / Benefits
- Flexible home-based working
- Strong leadership role shaping Europe-wide strategy
- Exposure to AI-driven technologies
- Competitive salary and bonus
- Career progression opportunities
- Ongoing training and global expertise access
Responsibilities
- Oversee accurate and timely technical support delivery across the business
- Triage, measure, and act on support needs to enable growth and revenue targets
- Act as SME for product compliance aligning with EU and local regulations (F-Gas, PSSR, PED, MPD)
- Support safe, compliant operations across product and accessory portfolio
- Support optimisation tools to ensure correct solution sizing and build technical confidence
- Introduce AI tools and self-service models to improve speed and accuracy of technical assistance
- Develop technical knowledge across teams for product education, application development and issue resolution
- Enhance customer satisfaction by addressing feedback and improving solution sizing, promoting low-emission technologies
Key requirements
- Experienced technical leader with background in power, temperature control or industrial equipment solutions
- Knowledgeable in EU compliance and regulatory frameworks (F-Gas, PED, PSSR)
- Proven experience managing teams across multiple locations
- Ability to lead through change while maintaining engagement and performance
- Commercially aware with a track record of supporting sales and operational teams to hit targets
- Data-driven with experience using digital tools and analytics to improve decisions and outcomes
- Leadership
- Change management
- Cross-functional collaboration
- Digital tools and analytics for decision-making
- AI-enabled support tools and self-service platforms
- Solutions sizing and performance optimization
Technical Support Manager in Cannock employer: Aggreko
Aggreko is an exceptional employer for an ERP Analyst, offering a dynamic work environment in Glasgow where innovation and collaboration thrive. With a competitive salary and benefits package, including hybrid working options and generous holiday entitlement, employees are encouraged to grow and develop their skills while contributing to meaningful projects that power communities worldwide. The inclusive culture at Aggreko fosters a sense of belonging, ensuring that every team member can bring their authentic self to work and make a real impact.
