At a Glance
- Tasks: Evaluate IT processes, drive automation, and implement continuous improvement initiatives.
- Company: Aggreko, a leader in energy solutions with a dynamic work culture.
- Benefits: Competitive salary, hybrid working, generous holiday entitlement, and employee perks.
- Other info: Join a diverse team where you can be yourself and thrive.
- Why this job: Make a real impact on global IT operations while growing your career.
- Qualifications: Experience in IT Service Delivery, strong communication skills, and ITIL knowledge.
The predicted salary is between 57704 - 70528 £ per year.
Bring your energy to Aggreko as an IT Service Performance Analyst based in Glasgow.
You'll play a critical role in strengthening our global IT operations by evaluating processes, identifying opportunities for increased productivity, driving automation, and implementing continuous improvement initiatives.
Power without pause.
Heating, cooling and oil-free air without end.
We keep our customers' worlds on.
From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.
What you'll do as IT Service Performance Analyst
- Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management.
- Drive continuous improvement and automation initiatives by identifying, evaluating, and managing appropriate tools and techniques for service configuration.
- Collaborate with IT Security to ensure all processes and tools meet best practice, security, compliance, and audit standards.
- Utilize Service Level Management (SLM) and data analysis to identify operational improvements and present key metrics to stakeholders.
- Provide essential support for core IT Service Management functions, including Change, Problem, Incident, and Major Incident Management.
- Support relevant Business As Usual (BAU) projects within the Service Delivery function.
You are
- Experienced in an existing Service Delivery or Service Support role, with a clear focus on IT Asset, Service Configuration, and Service Level Management.
- Preferably, skilled in one or more ITSM practices, including Incident Management, Problem Management, Change Management, or Knowledge Management.
- Equipped with a good understanding of the ITIL framework (relevant qualifications are desirable).
- Possessing Project Management skills (desirable).
- An excellent written and verbal communicator.
- Able to develop internal stakeholder relationships and work collaboratively across wider teams.
- Capable of prioritising conflicting demands, working under pressure, and delivering high-quality, accurate tasks with strong attention to detail.
- Self-motivated, with strong problem-solving skills, and the ability to identify issues, propose solutions, and think beyond your day-to-day remit.
Here's what you'll get
- A competitive salary and benefits package (including but not limited to pension plan, bonus scheme and Life Assurance).
- Hybrid working.
- Generous holiday entitlement, with the option to buy or sell additional days.
- Discounts and perks.
- Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle.
- The opportunity to shape and enhance the financial control environment within a global business operating across multiple countries and jurisdictions.
Our people are can-do, positive, resilient and persistent.
#LI-MJ1 Equal employment opportunity We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences.
We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
We are an equal opportunity employer.
If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
At Aggreko, we provide energy solutions so communities can thrive and businesses can grow.
We bring power, heat and cooling to customers and communities wherever they need it.
No two days are the same.
We work in dynamic environments and offer a wide range of opportunities for motivated people to enrich their lives and communities.
If you are prepared to give us your best, you can learn and grow quickly.
We are building a culture and an environment where everyone can be at their best.
We encourage everyone to be themselves at work because we know that's how we achieve our potential.
Join us, bring your energy, and grow your career.
#J-18808-Ljbffr
IT Service Performance Analyst in Glasgow employer: Aggreko, LLC
Aggreko is an exceptional employer for FP&A Analysts, offering a dynamic work environment in Glasgow where your contributions directly impact performance across the global group. With a strong focus on employee growth, competitive benefits, and a culture that values diversity and collaboration, you will thrive in a role that not only challenges you but also supports your professional development. Join us to be part of a team that powers communities and businesses while fostering a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Performance Analyst in Glasgow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Aggreko, LLC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Aggreko, LLC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Aggreko, LLC!
✨Direct Apply to Aggreko, LLC
Let's not forget to apply directly through the Aggreko, LLC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Performance Analyst in Glasgow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Aggreko, LLC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Aggreko, LLC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Aggreko, LLC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
