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For Companies At a Glance
- Tasks: Repair and maintain customer equipment while providing top-notch technical support.
- Company: Join a dynamic global organisation known for innovation and a strong product portfolio.
- Benefits: Enjoy a competitive salary, company car, and opportunities for career development.
- Why this job: Work independently in a supportive environment with a focus on problem-solving and customer service.
- Qualifications: Technical degree or equivalent experience; customer-facing technical support experience preferred.
- Other info: Must be willing to travel within the UK/IE and occasionally Europe.
The predicted salary is between 36000 - 60000 £ per year.
This role requires someone who can motivate themselves when working alone and remote from the parent organization, offering strong technical problem-solving skills and great customer service. The ability to communicate clearly on technical matters is vital due to the customer-facing nature of this role. This role is UK based.
Main Tasks:
- To repair and maintain customer equipment effectively and efficiently.
- Carry out pre-installations and installations.
- Provide remote call pre-qualification and attempt remote fix wherever possible.
- Document and report technical issues where necessary.
- Ensure logging & closure of calls according to published guidelines.
- Maintain a good relationship with customer-facing teams.
- Support the customer in the field, mainly in UK/IE but also support in Europe from time to time.
- To work on a standalone basis, maintain a good team spirit and share knowledge with other colleagues.
Profile:
- Professional bachelor within a technical area or equivalent by experience for service work (installations, repair etc.).
- Ideally, previous experience of working in a customer-facing role providing technical support.
- Skills in service of Wide Format equipment is preferred or similar.
- Preferred skills with Networking, operating systems / IT skills.
- Effective communications with internal/external customers.
- Speak English is a must.
- Problem-solving skills / core technical skills.
- Good planning & organizational skills.
- Working understanding of common Office IT Applications (MS Word, Excel, email etc).
Additional Requirements:
- Must be prepared to travel with overnight hotel stays, mainly in the UK/IE area but also Europe and (possibly overseas) and occasionally longer periods for product training.
- Preferably living in the region around Hertfordshire area to make travel time most efficient.
- Local valid Driving License.
What we offer now and in the future:
- A dynamic global organization with a history of innovation and strong product portfolio.
- A challenging environment combined with a supportive management structure.
- Career development and growth.
- A competitive salary and benefit package and company car.
- A friendly work environment surrounded by dedicated and professional colleagues.
Field Service Engineer Inkjet South employer: Agfa
Contact Detail:
Agfa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer Inkjet South
✨Tip Number 1
Familiarise yourself with the specific technical equipment and software mentioned in the job description. Understanding Wide Format equipment and networking basics will give you an edge during interviews, as you'll be able to discuss relevant experiences confidently.
✨Tip Number 2
Brush up on your customer service skills. Since this role is customer-facing, think of examples from your past experiences where you successfully resolved technical issues for clients. Being able to articulate these stories will demonstrate your problem-solving abilities.
✨Tip Number 3
Prepare to discuss your remote working experience. As this position requires self-motivation and independence, be ready to share how you've effectively managed your time and tasks while working remotely in previous roles.
✨Tip Number 4
Network with current or former employees in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Field Service Engineer Inkjet South
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and customer service. Emphasise any previous roles where you worked independently or remotely, as this is crucial for the Field Service Engineer position.
Craft a Strong Cover Letter: In your cover letter, clearly articulate your problem-solving skills and ability to communicate technical information effectively. Mention specific examples of how you've successfully supported customers in the past.
Highlight Technical Skills: List your technical skills prominently, especially those related to Wide Format equipment, networking, and IT systems. This will demonstrate your suitability for the role and catch the employer's attention.
Show Enthusiasm for Travel: Since the role requires travel, express your willingness and enthusiasm for this aspect in your application. Mention any previous experiences that involved travel for work, as it shows you're prepared for the demands of the job.
How to prepare for a job interview at Agfa
✨Showcase Your Technical Skills
Be prepared to discuss your technical problem-solving skills in detail. Highlight any relevant experience with Wide Format equipment or similar technologies, and be ready to explain how you've successfully resolved technical issues in the past.
✨Demonstrate Customer Service Excellence
Since this role is customer-facing, share examples of how you've provided exceptional customer service in previous positions. Emphasise your ability to communicate clearly and effectively with customers, especially when discussing technical matters.
✨Prepare for Remote Work Scenarios
As the role involves working remotely, think about how you can motivate yourself and manage your time effectively. Be ready to discuss strategies you've used in the past to stay productive while working independently.
✨Know the Company and Its Products
Research StudySmarter and its product portfolio before the interview. Understanding the company's values and innovations will help you align your answers with their goals and demonstrate your genuine interest in the position.
