At a Glance
- Tasks: Deliver technical support and maintenance for cutting-edge imaging products.
- Company: Join Agfa Radiology, a dynamic global organisation with a history of innovation.
- Benefits: Enjoy a competitive salary, generous holiday, and private medical insurance.
- Other info: Mentoring and personal development opportunities available.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: HNC/D in relevant fields or extensive experience; full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
As an X-Ray Field Service Engineer, you deliver technical support, maintenance, and repair services for Agfa Radiology’s state-of-the-art imaging products. You will be travelling to customer sites and you will be responsible for the installation, commissioning, maintenance and servicing of imaging equipment and associated ICT/electrical equipment, to ensure the proper functioning and optimal performance of our products. You act as a liaison between Agfa Radiology Solutions and our customers, ensuring customer satisfaction and timely resolution of technical issues.
Responsibilities:
- Work in cooperation with Agfa’s Shared Service Centre to carry out service, maintenance, updates and installation of products.
- Maintain all test equipment, tools and company property in good and working order and process spare parts in accordance with policy.
- Expand your knowledge and that of colleagues and customers, ensuring continuous development and improvement.
- Build relationships and maintain team working with all internal and external partners.
- Adhere to regulatory requirements and company’s policies and work procedures.
- Identify and escalate situations impacting customer satisfaction and/or contractual obligations.
- Work as part of a multidisciplinary team within the organisation to ensure achievement of goals.
Experience and Qualifications:
- You have an HNC/D degree in electromechanics, electronics, computer science or engineering; alternatively qualified by extensive experience.
- Ideally you will have previous field service experience where you have undertaken similar type of work.
- You will have strong IT, Microsoft Office and Networking Infrastructure skills.
- You hold a full UK driving license.
Interested? We would like to talk to you to give you more insight into the content of the role and responsibilities, as personal development opportunities within our company. Start the conversation now by applying online today!
Additional Information:
- Covering a territory in the North of England, there are several possible locations for your home office when not travelling to customer sites.
- Essential training will be part of your development centres.
- Mentoring offered by an experienced and qualified peer and supported by your regional Customer Service Manager throughout the process.
What we offer now and in the future:
- Dynamic global organization with a history of innovation and strong product portfolio.
- Challenging environment combined with a supportive management structure.
- Career development and growth.
- Competitive salary and benefit package.
- Friendly work environment surrounded by dedicated and professional colleagues.
Our Benefits:
- Generous pension contribution.
- Choice of company vehicle or car allowance.
- 25 days holiday (increasing to 30 with seniority) + bank holidays.
- Incentive plan.
- Private medical insurance.
- Support from our 24/7 employee assistance programme.
Diversity and Inclusion: At Agfa, our mission is to ensure that everyone belongs. We believe that diversity and inclusion of others promote a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.
Field Service Engineer Derby employer: Agfa
Agfa Radiology is an exceptional employer, offering a dynamic and supportive work environment for Field Service Engineers in Derby. With a strong focus on employee development, competitive benefits including a generous pension contribution and private medical insurance, and a commitment to diversity and inclusion, Agfa fosters a culture where every team member can thrive and contribute to innovative healthcare solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer Derby
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Agfa Radiology on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be dealing with imaging equipment, make sure you can talk confidently about your experience and how it relates to the role.
✨Tip Number 3
Show your passion for customer service! Think of examples where you've gone above and beyond to help a customer. This will demonstrate that you’re not just technically skilled but also care about customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Field Service Engineer Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Field Service Engineer role. We want to see how your background in electromechanics or electronics aligns with what we do at Agfa Radiology.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. We love seeing enthusiasm and a personal touch!
Showcase Your Technical Skills:Since this role involves technical support and maintenance, be sure to mention any specific IT, Microsoft Office, or networking skills you have. We’re looking for someone who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Agfa
✨Know Your Tech
Make sure you brush up on the technical aspects of Agfa's imaging products. Familiarise yourself with common issues and solutions, as well as the latest advancements in radiology technology. This will not only show your expertise but also your genuine interest in the role.
✨Showcase Your Experience
Prepare to discuss your previous field service experience in detail. Think of specific examples where you've successfully resolved technical issues or improved customer satisfaction. This will help demonstrate your problem-solving skills and ability to work under pressure.
✨Emphasise Teamwork
Since this role involves working closely with a multidisciplinary team, be ready to talk about your experiences collaborating with others. Highlight instances where you've built strong relationships with colleagues or customers, showcasing your ability to communicate effectively and work towards common goals.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training opportunities, and how success is measured in this role. This shows that you're not just interested in the job, but also in how you can grow and contribute to Agfa's mission.
