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For Companies At a Glance
- Tasks: Deliver technical support and maintenance for X-Ray imaging products at customer sites.
- Company: Agfa Radiology Solutions is a global leader in innovative medical imaging technology.
- Benefits: Enjoy remote work, competitive salary, career development, and a supportive team environment.
- Other info: Exciting chance to work in a fast-paced medical environment with dedicated professionals.
- Why this job: Join a dynamic team making a real impact in healthcare with opportunities for personal growth.
- Qualifications: HNC/ONC in electromechanics or similar, problem-solving skills, and a valid driving licence required.
The predicted salary is between 36000 - 60000 £ per year.
As an X-Ray Field Service Engineer, you deliver technical support, maintenance, and repair services for Agfa Radiology’s state‑of‑the‑art imaging products. You will be travelling to customer sites and you will be responsible for the installation, commissioning, maintenance and servicing of imaging equipment and associated ICT/electrical equipment, to ensure the proper functioning and optimal performance of our products. You act as a liaison between Agfa Radiology Solutions and our customers, ensuring customer satisfaction and timely resolution of technical issues.
Responsibilities
- Work in cooperation with Agfa’s Shared Service Centre to carry out service, maintenance, updates and installation of products.
- Maintain all test equipment, tools and company property in good and working order and process spare parts in accordance with policy.
- Expand your knowledge and that of colleagues and customers, ensuring continuous development and improvement.
- Build relationships and maintain team working with all internal and external partners.
- Adhere to regulatory requirements and company’s policies and work procedures.
- Identify and elevate situations impacting customer satisfaction and/or contractual obligations.
- Work as part of a multidisciplinary team within the organisation to ensure achievement of goals.
Experience and Qualifications
- You have an HNC/D degree in electromechanics, electronics, computer science or engineering; alternatively qualified by extensive experience.
- Ideally you will have previous field service experience where you have undertaken similar type of work.
- You will have strong IT, Microsoft Office and Networking Infrastructure skills.
- You hold a full UK driving license.
Profile
- You have a bachelor’s degree in electromechanics, electronics, computer science or equal, or you have at least a few years’ experience in a similar role.
- You have excellent problem‑solving skills.
- You have experience in working in a medical environment.
- You have a valid driving licence cat B.
- Willignes to travel to customers on a daily basis.
- You are a team player.
- You have a strong self‑motivation.
Additional Information
- Covering a territory in the North of England, there are several possible locations for your home office when not travelling to customer sites.
- Essential training will be part of your development centres.
- Mentoring offered by an experienced and qualified peer and supported by your regional Customer Service Manager throughout the process.
What we Offer Now and in the Future
- Dynamic global organization with a history of innovation and strong product portfolio.
- Challenging environment combined with a supportive management structure.
- Career development and growth.
- Competitive salary and benefit package.
- Friendly work environment surrounded by dedicated and professional colleagues.
- Generous pension contribution.
- Choice of company vehicle or car allowance.
- 25 days holiday (increasing to 30 with seniority) + bank holidays.
- Incentive plan.
- Private medical insurance.
- Support from our 24/7 employee assistance programme.
Diversity and Inclusion
At Agfa, our mission is to ensure that everyone belongs. We believe that diversity and inclusion of others promote a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.
Interested?
Start the conversation now by applying online today!
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Field Service Engineer North West employer: Agfa Radiology Solutions
Contact Detail:
Agfa Radiology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer North West
✨Tip Number 1
Familiarise yourself with Agfa Radiology's products and services. Understanding their imaging equipment and the specific technical challenges faced in hospitals and clinics will give you an edge during interviews and discussions.
✨Tip Number 2
Network with professionals in the medical equipment field. Attend industry events or join relevant online forums to connect with current employees or others in similar roles, as they can provide valuable insights and potentially refer you.
✨Tip Number 3
Highlight your problem-solving skills through real-life examples. Be prepared to discuss specific instances where you've successfully resolved technical issues, especially in a medical environment, as this is crucial for the role.
✨Tip Number 4
Demonstrate your self-motivation and time management skills. Since the role involves managing your own schedule for field-based work, be ready to share how you effectively prioritise tasks and maintain productivity while working independently.
We think you need these skills to ace Field Service Engineer North West
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Field Service Engineer at Agfa Radiology Solutions. Familiarise yourself with the technical skills required and the importance of customer satisfaction in this role.
Tailor Your CV: Highlight your relevant experience in electromechanics, electronics, or computer science. Emphasise any previous roles in medical environments and showcase your problem-solving skills. Make sure to include your valid driving licence and willingness to travel.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the position. Discuss how your background aligns with the job requirements and express your commitment to providing excellent customer care and technical support.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that all information is accurate and that your application presents you in the best possible light.
How to prepare for a job interview at Agfa Radiology Solutions
✨Showcase Your Technical Skills
As a Field Service Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with electromechanics, electronics, and any relevant medical equipment. Highlight specific examples where you've successfully solved technical issues.
✨Emphasise Problem-Solving Abilities
Problem-solving is key in this role. During the interview, share instances where you've tackled complex problems in a methodical way. This will show your potential employer that you can handle the challenges of the job effectively.
✨Demonstrate Customer Care Skills
Since you'll be liaising with customers, it's important to showcase your customer care skills. Discuss how you've ensured customer satisfaction in previous roles and how you handle difficult situations with clients.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to manage your schedule and respond to emergencies. Think of examples from your past experiences where you had to prioritise tasks or adapt to unexpected changes in your work environment.