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- Tasks: Deliver technical support and maintenance for cutting-edge X-Ray imaging products.
- Company: Join Agfa Radiology, a dynamic global leader in innovative imaging solutions.
- Benefits: Enjoy a competitive salary, generous holiday, and private medical insurance.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: HNC/D in relevant fields or extensive experience; strong IT skills required.
- Other info: Mentoring and career growth opportunities in a friendly team.
The predicted salary is between 36000 - 60000 £ per year.
As an X-Ray Field Service Engineer, you deliver technical support, maintenance, and repair services for Agfa Radiology’s state-of-the-art imaging products. You will be travelling to customer sites and you will be responsible for the installation, commissioning, maintenance and servicing of imaging equipment and associated ICT/electrical equipment, to ensure the proper functioning and optimal performance of our products. You act as a liaison between Agfa Radiology Solutions and our customers, ensuring customer satisfaction and timely resolution of technical issues.
Responsibilities:
- Work in cooperation with Agfa’s Shared Service Centre to carry out service, maintenance, updates and installation of products.
- Maintain all test equipment, tools and company property in good and working order and process spare parts in accordance with policy.
- Expand your knowledge and that of colleagues and customers, ensuring continuous development and improvement.
- Build relationships and maintain team working with all internal and external partners.
- Adhere to regulatory requirements and company’s policies and work procedures.
- Identify and escalate situations impacting customer satisfaction and/or contractual obligations.
- Work as part of a multidisciplinary team within the organisation to ensure achievement of goals.
Experience and Qualifications:
- You have an HNC/D degree in electromechanics, electronics, computer science or engineering; alternatively qualified by extensive experience.
- Ideally you will have previous field service experience where you have undertaken similar type of work.
- You will have strong IT, Microsoft Office and Networking Infrastructure skills.
- You hold a full UK driving license.
What we offer now and in the future:
- Dynamic global organization with a history of innovation and strong product portfolio.
- Challenging environment combined with a supportive management structure.
- Career development and growth.
- Competitive salary and benefit package.
- Friendly work environment surrounded by dedicated and professional colleagues.
Our Benefits:
- Generous pension contribution.
- Choice of company vehicle or car allowance.
- 25 days holiday (increasing to 30 with seniority) + bank holidays.
- Incentive plan.
- Private medical insurance.
- Support from our 24/7 employee assistance programme.
Diversity and Inclusion:
At Agfa, our mission is to ensure that everyone belongs. We believe that diversity and inclusion of others promote a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.
Field Service Engineer X-Ray employer: AGFA HealthCare
Contact Detail:
AGFA HealthCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer X-Ray
✨Tip Number 1
Get to know the company inside out! Research Agfa Radiology’s products and services, and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to field service engineering. Think about scenarios where you've solved technical issues or improved customer satisfaction, as these will be key talking points.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Agfa and ready to take the next step in your career.
We think you need these skills to ace Field Service Engineer X-Ray
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Field Service Engineer role. We want to see how your background in electromechanics or electronics aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. We love seeing enthusiasm and a personal touch!
Showcase Your Technical Skills: Since this role involves technical support and maintenance, be sure to mention any specific IT, Microsoft Office, or networking skills you have. We’re keen on candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at AGFA HealthCare
✨Know Your Tech
Brush up on your knowledge of X-Ray imaging products and the technical aspects of electromechanics and electronics. Be ready to discuss how you've handled similar equipment in the past, as this will show your expertise and confidence.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in previous roles. Think about specific challenges you faced and how you approached them, especially in a field service context. This will demonstrate your ability to ensure customer satisfaction.
✨Understand the Company Culture
Familiarise yourself with Agfa Radiology’s values, especially around diversity and inclusion. Be ready to discuss how you can contribute to a positive work environment and build relationships with both customers and colleagues.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and opportunities for personal development. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you.