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- Tasks: Provide technical support and maintenance for X-Ray imaging products at customer sites.
- Company: Join Agfa Radiology, a global leader in innovative imaging solutions.
- Benefits: Enjoy a competitive salary, supportive management, and a friendly work environment.
- Why this job: Be part of a dynamic team making a real impact in healthcare technology.
- Qualifications: HNC/ONC in electromechanics or relevant experience; valid driving licence required.
- Other info: Flexible home-based role with daily travel to hospitals and clinics.
The predicted salary is between 36000 - 60000 £ per year.
As an X-Ray Field Service Engineer, you deliver technical support, maintenance, and repair services for Agfa Radiology imaging products. You will be based from home and you will be responsible for the installation, commissioning, maintenance and servicing of imaging equipment and associated ICT/electrical equipment. You travel to our customer sites, such as hospitals, clinics, and laboratories, to ensure the proper functioning and optimal performance of our products. You act as a liaison between Agfa Radiology Solutions and our customers, ensuring customer satisfaction and timely resolution of technical issues.
Tasks
- Problem-solving in a responsible and methodical manner whilst carrying out effective customer care skills to ensure customer satisfaction.
- Produce accurate and sufficiently detailed reports to ensure that the customer is kept informed about the work and to satisfy H&S compliance record keeping.
- Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment.
- The ability to manage your own schedule when required for field-based installations, corrective actions, upgrades, and preventative maintenance.
- Returning of equipment and parts in a compliant timely manner to ISO and WEEE procedures.
Profile
- You have an HNC or ONC degree in electromechanics, electronics, computer science or equivalent, or you have at least a few years’ experience in a similar role.
- You have excellent problem-solving skills.
- You have experience in working in a medical environment.
- You have a valid driving licence cat B.
- Willingness to travel to customers on a daily basis.
- You are a team player.
- You have strong self-motivation.
What we offer now and in the future
- A dynamic global organisation with a history of innovation and strong product portfolio.
- A challenging environment combined with a supportive management structure.
- A competitive salary and benefit package.
- A friendly work environment surrounded by dedicated and professional colleagues.
Interested?
Have you gotten excited by this brief description? Then you\’re in the right place. We understand that a job is more than just a few bullet points. That is why we would like to talk to you personally to give you more insight into your tasks, responsibilities, and growth opportunities within our company. So don\’t hesitate and respond immediately!
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Contact Detail:
Agfa-Gevaert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer North West
✨Tip Number 1
Familiarise yourself with Agfa Radiology's products and services. Understanding the technical specifications and common issues related to their imaging equipment will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the medical imaging field. Attend industry events or join relevant online forums to connect with current employees or others in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for scenario-based questions that assess your problem-solving skills. Think of specific examples from your past experiences where you successfully resolved technical issues, especially in a medical environment, as this will showcase your capability to handle the responsibilities of the job.
✨Tip Number 4
Demonstrate your self-motivation and time management skills by discussing how you have effectively managed your schedule in previous roles. Highlight any experience you have with field-based work, as this will reassure the hiring team of your ability to thrive in a remote position.
We think you need these skills to ace Field Service Engineer North West
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electromechanics, electronics, or computer science. Emphasise any previous roles in a medical environment and showcase your problem-solving skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Service Engineer role. Mention your ability to manage schedules and your commitment to customer satisfaction, as these are key aspects of the job.
Showcase Technical Skills: Detail your technical skills related to X-Ray imaging products and ICT/electrical equipment. Provide examples of how you've successfully resolved technical issues in past roles.
Highlight Soft Skills: Don't forget to mention your teamwork abilities and self-motivation. These soft skills are crucial for the role, especially when liaising with customers and working independently in the field.
How to prepare for a job interview at Agfa-Gevaert
✨Showcase Your Technical Skills
As a Field Service Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with electromechanics, electronics, and any relevant medical equipment. Highlight specific examples where you've successfully solved technical issues in the past.
✨Emphasise Problem-Solving Abilities
Problem-solving is key in this role. During the interview, share instances where you've tackled complex problems methodically. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your thought process.
✨Demonstrate Customer Care Skills
Since you'll be liaising with customers, it's important to show that you can provide excellent customer service. Discuss how you've handled customer interactions in previous roles, focusing on your ability to ensure satisfaction and resolve issues promptly.
✨Prepare for Health & Safety Questions
Given the nature of the job, be ready to talk about health and safety practices. Familiarise yourself with relevant guidelines and be prepared to explain how you would adhere to these in your work, ensuring both your safety and that of your customers.
