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- Tasks: Provide technical support and maintenance for X-Ray imaging products at customer sites.
- Company: Join Agfa Radiology, a global leader in innovative imaging solutions.
- Benefits: Enjoy a competitive salary, supportive management, and a friendly work environment.
- Why this job: Be part of a dynamic team making a real impact in healthcare technology.
- Qualifications: HNC/ONC in electromechanics or relevant experience; valid driving licence required.
- Other info: Flexible home-based role with daily travel to hospitals and clinics.
The predicted salary is between 36000 - 60000 £ per year.
X-Ray Field Service Engineer
As an X-Ray Field Service Engineer, you deliver technical support, maintenance, and repair services for Agfa Radiology’s state-of-the-art imaging products. You will be travelling to customer sites and you will be responsible for the installation, commissioning, maintenance and servicing of imaging equipment and associated ICT/electrical equipment, to ensure the proper functioning and optimal performance of our products. You act as a liaison between Agfa Radiology Solutions and our customers, ensuring customer satisfaction and timely resolution of technical issues.
Responsibilities
- Work in cooperation with Agfa’s Shared Service Centre to carry out service, maintenance, updates and installation of products.
- Maintain all test equipment, tools and company property in good and working order and process spare parts in accordance with policy.
- Expand your knowledge and that of colleagues and customers, ensuring continuous development and improvement.
- Build relationships and maintain team working with all internal and external partners.
- Adhere to regulatory requirements and company’s policies and work procedures.
- Identify and elevate situations impacting customer satisfaction and/or contractual obligations.
- Work as part of a multidisciplinary team within the organisation to ensure achievement of goals.
Experience and Qualifications
- You have an HNC/D degree in electromechanics, electronics, computer science or engineering; alternatively qualified by extensive experience.
- Ideally you will have previous field service experience where you have undertaken similar type of work.
- You will have strong IT, Microsoft Office and Networking Infrastructure skills.
- You hold a full UK driving license.
Additional Information
- Covering a territory in the North of England, there are several possible locations for your home office when not travelling to customer sites.
- Essential training will part of your development centres.
- Mentoring offered by an experienced and qualified peer and supported by your regional Customer Service Manager throughout the process.
What we offer now and in the future
- Dynamic global organization with a history of innovation and strong product portfolio.
- Challenging environment combined with a supportive management structure.
- Competitive salary and benefit package.
- Friendly work environment surrounded by dedicated and professional colleagues.
- Choice of company vehicle or car allowance.
- 25 days holiday (increasing to 30 with seniority) + bank holidays.
- Incentive plan.
- Private medical insurance.
- Support from our 24/7 employee assistance programme.
Diversity and Inclusion
At Agfa, our mission is to ensure that everyone belongs. We believe that diversity and inclusion of others promote a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.
We would like to talk to you to give you more insight into the content of the role and responsibilities, as personal development opportunities within our company. Start the conversation now by applying online today!
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Contact Detail:
Agfa Gevaert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer North West
✨Tip Number 1
Familiarise yourself with Agfa Radiology's products and services. Understanding the technical specifications and common issues related to their imaging equipment will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the medical imaging field. Attend industry events or join relevant online forums to connect with current employees or others in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for scenario-based questions that assess your problem-solving skills. Think of specific examples from your past experiences where you successfully resolved technical issues, especially in a medical environment, as this will showcase your capability to handle the responsibilities of the job.
✨Tip Number 4
Demonstrate your self-motivation and time management skills by discussing how you have effectively managed your schedule in previous roles. Highlight any experience you have with field-based work, as this will reassure the hiring team of your ability to thrive in a remote position.
We think you need these skills to ace Field Service Engineer North West
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electromechanics, electronics, or computer science. Emphasise any previous roles in a medical environment and showcase your problem-solving skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Service Engineer role. Mention your ability to manage schedules and your commitment to customer satisfaction, as these are key aspects of the job.
Showcase Technical Skills: Detail your technical skills related to X-Ray imaging products and ICT/electrical equipment. Provide examples of how you've successfully resolved technical issues in past roles.
Highlight Soft Skills: Don't forget to mention your teamwork abilities and self-motivation. These soft skills are crucial for the role, especially when liaising with customers and working independently in the field.
How to prepare for a job interview at Agfa Gevaert
✨Showcase Your Technical Skills
As a Field Service Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with electromechanics, electronics, and any relevant medical equipment. Highlight specific examples where you've successfully solved technical issues in the past.
✨Emphasise Problem-Solving Abilities
Problem-solving is key in this role. During the interview, share instances where you've tackled complex problems methodically. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your thought process.
✨Demonstrate Customer Care Skills
Since you'll be liaising with customers, it's important to show that you can provide excellent customer service. Discuss how you've handled customer interactions in previous roles, focusing on your ability to ensure satisfaction and resolve issues promptly.
✨Prepare for Health & Safety Questions
Given the nature of the job, be ready to talk about health and safety practices. Familiarise yourself with relevant guidelines and be prepared to explain how you would adhere to these in your work, ensuring both your safety and that of your customers.