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- Tasks: Provide technical support and maintenance for Agfa Radiology imaging products.
- Company: Join a dynamic global organisation known for innovation in medical technology.
- Benefits: Enjoy a competitive salary, supportive management, and a friendly work environment.
- Why this job: Make a real impact in healthcare while developing your skills in a rewarding role.
- Qualifications: HNC or ONC in relevant fields or experience in a similar role required.
- Other info: Flexible working from home with travel to customer sites across the North East.
The predicted salary is between 30000 - 42000 £ per year.
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As an X-Ray Field Service Engineer , you deliver technical support, maintenance, and repair services for Agfa Radiology imaging products. You will be based from home and you will be responsible for the installation, commissioning, maintenance and servicing of imaging equipment and associated ICT/electrical equipment. You travel to our customer sites, such as hospitals, clinics, and laboratories, to ensure the proper functioning and optimal performance of our products. You act as a liaison between Agfa Radiology Solutions and our customers, ensuring customer satisfaction and timely resolution of technical issues.
Tasks
- Problem-solving in a responsible and methodical manner whilst carrying out effective customer care skills to ensure customer satisfaction.
- Produce accurate and sufficiently detailed reports to ensure that the customer is kept informed about the work and to satisfy H&S compliance record keeping.
- Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment.
- The ability to manage your own schedule when required for field-based installations, corrective actions, upgrades, and preventative maintenance.
- Returning of equipment and parts in a compliant timely manner to ISO and WEEE procedures
Profile
- You have an HNC or ONCdegree in electromechanics, electronics, computer science or equal, or you have at least a few years’ experience in a similar role.
- You have excellent problem-solving skills.
- You have experience in working in a medical environment.
- You have a valid driving licence cat B.
- Willignes to travel tocustomers on a daily basis.
- You are a team player.
- You have a strong self-motivation.
What we offer now and in the future
- A dynamic global organisation with a history of innovation and strong product portfolio.
- A challenging environment combined with a supportive management structure.
- A competitive salary and benefit package.
- A friendly work environment surrounded by dedicated and professional colleagues.
Interested?
Have you gotten excited by this brief description? Then you\’re in the right place. We understand that a job is more than just a few bullet points. That is why we would like to talk to you personally to give you more insight into your tasks, responsibilities, and growth opportunities within our company. So don\’t hesitate and respond immediately!
Job Segment: Computer Science, Electronics Engineer, Field Service, Technical Support, Radiology, Technology, Engineering, Manufacturing, Healthcare
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Field Service Engineer North East employer: Agfa-Gevaert
Contact Detail:
Agfa-Gevaert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer North East
✨Tip Number 1
Familiarise yourself with Agfa Radiology imaging products and their technical specifications. Understanding the equipment you'll be working with will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Highlight your problem-solving skills through real-life examples. Prepare to discuss specific instances where you've successfully resolved technical issues, especially in a medical environment, as this will demonstrate your capability to handle the challenges of the role.
✨Tip Number 3
Showcase your ability to manage your own schedule effectively. Be ready to talk about how you prioritise tasks and ensure timely service delivery, as this is crucial for a Field Service Engineer who needs to travel to various customer sites.
✨Tip Number 4
Emphasise your teamwork and communication skills. Since you'll be acting as a liaison between Agfa and its customers, demonstrating your ability to work collaboratively and maintain clear communication will be key to landing the job.
We think you need these skills to ace Field Service Engineer North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electromechanics, electronics, or computer science. Emphasise any previous roles in a medical environment and showcase your problem-solving skills.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the Field Service Engineer role. Mention your willingness to travel and how your skills align with the responsibilities outlined in the job description.
Showcase Technical Skills: In your application, detail your technical skills related to imaging equipment and ICT/electrical systems. Provide examples of past experiences where you successfully resolved technical issues.
Highlight Customer Care Experience: Since customer satisfaction is key in this role, include examples of how you've effectively managed customer relationships and ensured their needs were met in previous positions.
How to prepare for a job interview at Agfa-Gevaert
✨Showcase Your Technical Skills
As a Field Service Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with electromechanics, electronics, and any relevant software. Highlight specific projects or challenges you've faced in previous roles.
✨Emphasise Problem-Solving Abilities
Problem-solving is key in this role. Prepare examples of how you've tackled technical issues in the past, especially in a medical environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer Care Skills
Since you'll be liaising with customers, it's important to show that you can provide excellent customer service. Share experiences where you've successfully resolved customer concerns or improved their satisfaction.
✨Discuss Your Time Management Skills
Field-based roles require effective time management. Be ready to explain how you prioritise tasks and manage your schedule when travelling to different sites. Mention any tools or methods you use to stay organised.
