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- Tasks: Lead and troubleshoot technical incidents while ensuring top-notch customer service.
- Company: Join a dynamic healthcare tech company making a real difference.
- Benefits: Enjoy hybrid working, career growth, and a competitive salary package.
- Why this job: Be part of a team that impacts lives through innovative healthcare solutions.
- Qualifications: IT diploma or degree with experience in customer support and application management.
- Other info: Work in a multicultural environment with opportunities for training and development.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Lead, diagnose and troubleshoot 2nd line Incidents and Service Requests – (50% of your time)
- Accurately record and triage newly reported Incidents and Service Requests to ensure a prompt and accurate line of investigation – (10% of your time)
- Take ownership of Incidents and Service Requests, and prioritise your own workload with a continual focus on customers SLAs, ensuring Incidents are resolved within SLA - (10%)
- Escalate Incidents, as needed, on behalf of the customer to appropriate technical resources, coordinating global interaction between other Regional Support Services, Global Support Network (GSN), Problem Management and third-party vendors. – (5%)
- Perform root cause analysis on high priority Incidents and document recommendations to prevent reoccurrences – (10%)
- Recommend service and product improvements to transform the Service from a reactive to a proactive approach – (5%)
- Attend AGFA HealthCare product training, underlying technologies courses and maintain an expert working knowledge of our current and future products and solutions – (10%)
Location: Leeds, UK (hybrid working, 50% at home and 50% in our office in Leeds)
Requirements
- IT Diploma or Degree (qualification by experience accepted)
- Minimum of 2 Years in Customer Service Application Support
- Proven track record in providing high-quality support for customer-facing applications.
- Proficiency in IT Service Management (ITIL)
- Demonstrated experience with ITIL best practices and frameworks for efficient service management.
- Proven ability to manage and implement change within an organization effectively. Experience in Change Management.
- Expertise in Healthcare Imaging Solutions (PACS/RIS)
- Experience with Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS).
- Understanding of DICOM and HL7 Standards.
- Knowledge of operational processes within hospital and radiology environments.
- Experience in Technical Application Support
- Proficient in Server Operating Systems (Windows Server and Linux), certifications are highly desirable.
- Experienced with Database utilisation (Microsoft SQL and Oracle).
- Experience in Applications within virtualized environments (VMware).
- Knowledge of High-Availability systems and Disaster Recovery within critical infrastructure environments.
Benefits
We offer a permanent position in a multi-disciplinary and multi-cultural team in a challenging and international environment. Opportunities to learn & grow, to make a difference and contribute to the next generation of AGFA products. We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package.
Technical Specialist Remote Support in Leeds employer: Agfa Gevaert
Contact Detail:
Agfa Gevaert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Specialist Remote Support in Leeds
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend webinars, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Technical Specialist roles and practice your answers. We recommend using the STAR method to structure your responses – it’ll help you showcase your skills effectively.
✨Tip Number 3
Show off your expertise! Create a portfolio or a personal website that highlights your projects and achievements in IT support. This is a great way to demonstrate your skills beyond just a CV.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Specialist Remote Support in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Specialist Remote Support role. Highlight your experience in customer service application support and any relevant ITIL practices you've used. We want to see how your skills match what we're looking for!
Showcase Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention your experience with PACS/RIS, DICOM, and HL7 standards. We love seeing candidates who can demonstrate their knowledge of server operating systems and database utilisation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. We appreciate a personal touch that shows us you’ve done your homework on StudySmarter and AGFA HealthCare.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Agfa Gevaert
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT Service Management (ITIL) and the specific technologies mentioned in the job description, like PACS and RIS. Being able to discuss these topics confidently will show that you're not just familiar with them, but that you can apply this knowledge practically.
✨Demonstrate Customer Focus
Since this role involves a lot of customer interaction, prepare examples from your past experiences where you successfully resolved customer issues. Highlight how you prioritised their needs and met SLAs, as this will resonate well with the interviewers.
✨Showcase Problem-Solving Skills
Be ready to discuss how you've handled high-priority incidents in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on your root cause analysis and how you implemented changes to prevent future issues.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to service improvements and how they handle change management. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.