At a Glance
- Tasks: Deliver technical support and maintenance for cutting-edge X-Ray imaging products.
- Company: Join Agfa Radiology, a dynamic global leader in medical imaging technology.
- Benefits: Enjoy competitive salary, 25+ days holiday, private medical insurance, and a supportive work environment.
- Other info: Mentoring and training provided, with excellent career growth opportunities.
- Why this job: Make a real impact in healthcare while developing your skills in a collaborative team.
- Qualifications: HNC/D in relevant field or extensive experience; strong IT and networking skills required.
The predicted salary is between 30000 - 40000 € per year.
As an X-Ray Field Service Engineer, you deliver technical support, maintenance, and repair services for Agfa Radiology’s state-of-the-art imaging products. You will be travelling to customer sites and you will be responsible for the installation, commissioning, maintenance and servicing of imaging equipment and associated ICT/electrical equipment, to ensure the proper functioning and optimal performance of our products. You act as a liaison between Agfa Radiology Solutions and our customers, ensuring customer satisfaction and timely resolution of technical issues.
Responsibilities
- Work in cooperation with Agfa’s Shared Service Centre to carry out service, maintenance, updates and installation of products.
- Maintain all test equipment, tools and company property in good and working order and process spare parts in accordance with policy.
- Expand your knowledge and that of colleagues and customers, ensuring continuous development and improvement.
- Build relationships and maintain team working with all internal and external partners.
- Adhere to regulatory requirements and company’s policies and work procedures.
- Identify and elevate situations impacting customer satisfaction and/or contractual obligations.
- Work as part of a multidisciplinary team within the organisation to ensure achievement of goals.
Experience and Qualifications
- You have an HNC/D degree in electromechanics, electronics, computer science or engineering; alternatively qualified by extensive experience.
- Ideally you will have previous field service experience where you have undertaken similar type of work.
- You will have strong IT, Microsoft Office and Networking Infrastructure skills.
- You hold a full UK driving license.
Additional Information
- Covering a territory in the North of England, there are several possible locations for your home office when not travelling to customer sites.
- Essential training will be part of your development centres.
- Mentoring offered by an experienced and qualified peer and supported by your regional Customer Service Manager throughout the process.
What we offer now and in the future
- Dynamic global organization with a history of innovation and strong product portfolio.
- Challenging environment combined with a supportive management structure.
- Competitive salary and benefit package.
- Friendly work environment surrounded by dedicated and professional colleagues.
- Choice of company vehicle or car allowance.
- 25 days holiday (increasing to 30 with seniority) + bank holidays.
- Incentive plan.
- Private medical insurance.
- Support from our 24/7 employee assistance programme.
Diversity and Inclusion
At Agfa, our mission is to ensure that everyone belongs. We believe that diversity and inclusion of others promote a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great. We would like to talk to you to give you more insight into the content of the role and responsibilities, as personal development opportunities within our company. Start the conversation now by applying online today!
Field Service Engineer North West employer: Agfa Gevaert
Agfa Radiology is an excellent employer for Field Service Engineers, offering a dynamic and innovative work environment that prioritises employee growth and satisfaction. With a competitive salary, comprehensive benefits including private medical insurance, and a supportive management structure, employees are encouraged to develop their skills through mentoring and training opportunities. The company's commitment to diversity and inclusion fosters a friendly workplace culture, making it an attractive choice for those seeking meaningful and rewarding employment in the North West.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer North West
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Agfa Radiology on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be dealing with imaging equipment, make sure you can talk confidently about your experience with similar tech and how you've solved problems in the past.
✨Tip Number 3
Show off your soft skills! As a Field Service Engineer, communication is key. Be ready to share examples of how you've built relationships with customers and worked as part of a team to resolve issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Agfa family.
We think you need these skills to ace Field Service Engineer North West
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Field Service Engineer role. We want to see how your background in electromechanics or electronics aligns with what we do at Agfa Radiology.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. We love seeing enthusiasm and a personal touch!
Showcase Your Technical Skills:Since this role involves technical support and maintenance, be sure to mention any specific IT, networking, or engineering skills you have. We’re looking for someone who can hit the ground running!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Agfa Gevaert
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll be dealing with complex imaging products. Make sure you brush up on your technical knowledge about Agfa Radiology’s equipment and any relevant ICT/electrical systems. Being able to discuss specific technologies and how you've worked with them will impress your interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. Think of situations where you had to troubleshoot or maintain equipment under pressure. This will demonstrate your ability to ensure customer satisfaction and timely resolutions, which is key for this role.
✨Emphasise Teamwork and Communication
Since you'll be liaising between Agfa and customers, highlight your experience working in multidisciplinary teams. Share examples of how you've built relationships and communicated effectively with both colleagues and clients to achieve common goals.
✨Be Ready to Discuss Continuous Development
Agfa values continuous improvement, so be prepared to talk about how you keep your skills updated. Mention any training you've undertaken or how you’ve helped others expand their knowledge. This shows that you're committed to personal and professional growth, aligning with the company's values.
