At a Glance
- Tasks: Supervise shop operations, ensuring a fantastic shopping experience for customers.
- Company: Join Age UK, a charity dedicated to supporting older people.
- Benefits: Competitive salary, 25 days annual leave, wellbeing days, and excellent pension scheme.
- Other info: Flexible hours with opportunities for career growth and recognition awards.
- Why this job: Make a real difference in your community while gaining valuable retail experience.
- Qualifications: Customer service experience and ability to lift stock up to 10kg required.
Age UK is recruiting for a Shop Supervisor to join their fantastic team in Pickering! Age UK's shops are the face of the charity. Our retail teams deliver a great shopping experience to customers while generating much needed income for the charity, ensuring that we can provide services and support to older people who need it most. If you want to help us to help others, this might be the job for you!
We are recruiting for a Shop Supervisor to join our wonderful team and deliver an excellent retail service, ensuring that every customer has a great shopping experience. As a valued member of the Age UK team, you will contribute towards maximising shop sales and profits as well as the successful day to day running of the shop, deputising for the Shop Manager and Assistant Manager in their absence.
The successful applicant will be required to work 13 hours per week including every Sunday. Each Sunday you will be responsible for the management of the store, ensuring it showcases our wonderful donations and taking pride in maintaining a tidy and accessible space for all. You will support with sales, stock rotation, organising displays, store tidying and much more, whilst representing Age UK in a professional manner and reflecting our core values. Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs).
Please note this opportunity will require the successful candidate to work 13 hours across a 7-day working week, including Saturdays and Sundays on a rota basis. To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.
You will have:
- Experience in working in a customer facing role
- Experience of cash handling
- Ability to lift and carry bags of stock up to 10kg
- The ability to work as part of an effective team
- Be able to lone work when needed
- Ability to demonstrate sensitivity to cultural differences and gender issues, as well as commitment to equal opportunities
- A flexible approach to work with requirement to work additional days to cover holidays and sickness or participate in trading outside of normal shop hours e.g. shop events
What we offer in return:
- Competitive salary
- 25 days annual leave (pro rata for our part-time colleagues)
- Bank holidays
- Annual leave purchase scheme
- Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
- Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
- Car Benefit scheme
- Cycle to Work scheme
- Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card scheme
- You Did It Awards - recognition awards from £100-250
To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
Equal opportunities & Disability Confident Scheme: Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Shop Supervisor in Pickering employer: Ageuk
Age UK is an exceptional employer, offering a supportive and inclusive work culture that values every team member's contribution. As a Shop Supervisor in Pickering, you will enjoy competitive benefits including 25 days of annual leave, wellbeing days, and a comprehensive pension scheme, all while making a meaningful impact in the community by helping older people in need. With opportunities for personal growth and recognition through initiatives like the 'You Did It Awards', Age UK fosters an environment where employees can thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Supervisor in Pickering
✨Tip Number 1
Get to know the shop and its values! Before your interview, pop into the Age UK shop in Pickering. Chat with the staff, check out the layout, and understand what makes their shopping experience special. This will help you show genuine interest and knowledge during your interview.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past roles where you’ve gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your ability to deliver an excellent retail service.
✨Tip Number 3
Show your flexibility! Since the role requires working weekends and covering shifts, be prepared to discuss your availability openly. Highlight any previous experiences where you adapted to changing schedules or took on extra responsibilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with online processes, which is a bonus in today’s job market!
We think you need these skills to ace Shop Supervisor in Pickering
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Shop Supervisor role. Highlight any customer-facing roles you've had and your ability to handle cash, as these are key for us.
Craft a Strong Cover Letter:Use your cover letter to show your passion for helping others and how you align with Age UK's values. Share specific examples of how you've contributed to a team or improved customer experiences in previous roles.
Follow the Application Guidelines:Remember to submit your CV in Word format and remove any personal info before uploading. This helps us keep the process fair and inclusive, so don’t skip this step!
Apply Early!:We’re reviewing applications as they come in, so don’t wait until the deadline! Get your application in early to increase your chances of landing an interview with us.
How to prepare for a job interview at Ageuk
✨Know the Charity Inside Out
Before your interview, take some time to research Age UK and its mission. Understand their values and how they support older people. This will not only show your genuine interest but also help you align your answers with their goals during the interview.
✨Showcase Your Customer Service Skills
As a Shop Supervisor, you'll be at the forefront of customer interactions. Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you resolved issues or went above and beyond to ensure a great shopping experience.
✨Demonstrate Teamwork and Leadership
Since you'll be deputising for the Shop Manager and Assistant Manager, it's crucial to showcase your ability to work as part of a team and lead when necessary. Think of specific instances where you've successfully collaborated with others or taken charge in a challenging situation.
✨Prepare for Practical Questions
Expect questions about handling stock, cash management, and maintaining store standards. Be ready to discuss how you would manage these tasks effectively, especially on Sundays when you're responsible for the shop. Practising these scenarios can give you the confidence to answer smoothly.
