At a Glance
- Tasks: Provide top-notch customer service and support, resolving issues efficiently.
- Company: Join a large organisation with amazing career growth opportunities.
- Benefits: Earn £14.00 per hour with a chance for contract extension.
- Other info: Full-time role with business hours, perfect for balancing studies.
- Why this job: Kickstart your customer service career in a dynamic team environment.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 28000 - 30000 £ per year.
Are you looking to take the next step in your customer service career? Looking to work for a huge organisation that offers fantastic career opportunities? Agenzia Recruitment are looking for a Customer Service Specialist to join our client based in St Ives working Monday to Friday, business to business hours. This is a 2 month contract which could be extended.
Responsibilities of the Customer Service Specialist:
- Receiving customer requests / tickets and raising cases
- Providing regular updates to external customers on the progress of faults
- Prioritising each fault to meet SLA’s including resource management
- Meeting customer’s SLA’s within the contracted timescales
- Controlling and directing field engineers and spares deliveries
- Tasking and tracking the work of our Technical Support Services team
- Ensuring all Planned Preventative Maintenance is complete
- Providing ad hoc reports as required to senior colleagues and customers
- Ensuring Field Engineers complete outstanding fault reports
- Maintaining internal reports following engineer visits
- Arranging and coordinating access for various suppliers providing services
Skills and Experience of the Customer Service Specialist:
- Outstanding customer service skills
- A positive attitude to overcome any obstacles
- Excellent communicator both written and verbal
- Helpful individual who always uses their own initiative
- Working under pressure and meeting tight deadlines
- Computer literacy (including Excel and Outlook)
Job Types: Full-time, Fixed term contract
Pay: £14.00 per hour
Work Location: In person
Specialist Services Administrator in St Ives employer: Agenzia Recruitment
Join a dynamic team in St Ives where your customer service skills will shine in a supportive and collaborative environment. Our client offers a fantastic opportunity for career growth within a large organisation, ensuring you have the resources and training needed to excel in your role as a Specialist Services Administrator. With a focus on employee development and a positive work culture, this is an excellent place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Services Administrator in St Ives
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to show them you’re not just another candidate, but someone who genuinely cares about their mission and values.
✨Tip Number 3
Practice your responses to common interview questions. We suggest doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Specialist Services Administrator in St Ives
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Specialist Services Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've provided excellent customer service in the past, and let us know what excites you about working with us.
Show Off Your Communication Skills:Since communication is key in this role, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our fantastic team!
How to prepare for a job interview at Agenzia Recruitment
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled customer requests or resolved issues in the past. This will show that you understand the role and can hit the ground running.
✨Familiarise Yourself with SLAs
Since meeting SLAs is a big part of the job, it’s crucial to understand what they are and how they work. Prepare to discuss how you’ve managed deadlines and prioritised tasks in previous roles. This will demonstrate your ability to handle pressure and meet expectations.
✨Show Off Your Communication Skills
As a Customer Service Specialist, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you successfully communicated with customers or team members to resolve issues.
✨Be Ready to Discuss Team Collaboration
This role involves working closely with field engineers and other teams. Think of examples where you’ve collaborated effectively in a team setting. Highlighting your teamwork skills will show that you can contribute positively to their collaborative environment.
