At a Glance
- Tasks: Provide top-notch support to customers and manage service requests efficiently.
- Company: Join a large organisation with amazing career growth opportunities.
- Benefits: Earn £14.00 per hour with a chance for contract extension.
- Other info: Full-time role with a focus on teamwork and meeting deadlines.
- Why this job: Enhance your customer service skills in a dynamic, supportive environment.
- Qualifications: Outstanding communication skills and a positive, proactive attitude required.
The predicted salary is between 28000 - 29000 £ per year.
Are you looking to take the next step in your customer service career? Looking to work for a huge organisation that offers fantastic career opportunities? Agenzia Recruitment are looking for a Customer Service Specialist to join our client based in St Ives working Monday to Friday, business to business hours. This is a 2 month contract which could be extended.
Responsibilities of the Customer Service Specialist:
- In this full time role, you will be part of a team providing service support to our customers, from receipt of issue through to resolution.
- You will be scheduling and allocating work and providing excellent support.
- You will work collaboratively with our customers, field engineers and network management teams to ensure end to end ownership and to meet SLA’s.
- Receiving customer requests / tickets and raising cases.
- Providing regular updates to external customers on the progress of faults.
- Prioritising each fault to meet SLA’s including resource management.
- Meeting customer’s SLA’s within the contracted timescales.
- Controlling and directing field engineers and spares deliveries.
- Tasking and tracking the work of our Technical Support Services team.
- Ensuring all Planned Preventative Maintenance is complete.
- Providing ad hoc reports as required to senior colleagues and customers.
- Ensuring Field Engineers complete outstanding fault reports.
- Maintaining internal reports following engineer visits.
- Arranging and coordinating access for various suppliers providing services.
Skills and Experience of the Customer Service Specialist:
- Outstanding customer service skills.
- A positive attitude to overcome any obstacles.
- Excellent communicator both written and verbal.
- Helpful individual who always uses their own initiative.
- Working under pressure and meeting tight deadlines.
- Computer literacy (including Excel and Outlook).
Job Types: Full-time, Fixed term contract
Pay: £14.00 per hour
Work Location: In person
Customer Service Specialist in St Ives employer: Agenzia Recruitment
Join a dynamic team in St Ives as a Customer Service Specialist, where you'll be part of a large organisation that values employee growth and offers fantastic career opportunities. With a supportive work culture focused on collaboration and excellence, you will have the chance to develop your skills while ensuring customer satisfaction in a fast-paced environment. Enjoy the benefits of working Monday to Friday with business hours, allowing for a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in St Ives
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Specialist role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! If you get the chance, bring examples of your past work or achievements to the interview. This could be anything from reports you've created to feedback from customers that highlight your outstanding service.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles like this one. Plus, it shows you're serious about joining our team and makes it easier for us to spot your application.
We think you need these skills to ace Customer Service Specialist in St Ives
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your outstanding customer service skills and experience. We want to see how you've tackled challenges in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Specialist role. Share specific examples of how you've provided excellent support and met SLAs in previous roles.
Show Off Your Communication Skills:Since this role requires excellent written and verbal communication, make sure your application reflects that. Keep your language clear and professional, and double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Agenzia Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Specialist. Familiarise yourself with the key tasks like managing customer requests and coordinating with field engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Specialist, excellent communication is crucial. Prepare examples from your past experiences where you effectively communicated with customers or team members. Practising clear and concise responses will also help you shine during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Think of specific instances where you overcame obstacles or resolved customer issues. This will highlight your positive attitude and initiative, which are essential for this position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to prioritise tasks and manage time under pressure. Practice responding to hypothetical situations related to customer service, such as handling multiple requests or meeting tight deadlines, to show that you can think on your feet.
