At a Glance
- Tasks: Provide top-notch customer service and support, ensuring issues are resolved efficiently.
- Company: Join a large organisation with amazing career growth opportunities.
- Benefits: Earn £14.00 per hour with a chance for contract extension.
- Other info: Full-time role with business hours, perfect for those seeking stability.
- Why this job: Kickstart your customer service career in a dynamic team environment.
- Qualifications: Excellent communication skills and a positive attitude are essential.
The predicted salary is between 28000 - 29000 £ per year.
Are you looking to take the next step in your customer service career? Looking to work for a huge organisation that offers fantastic career opportunities? Agenzia Recruitment are looking for a Customer Service Specialist to join our client based in St Ives working Monday to Friday, business to business hours. This is a 2 month contract which could be extended.
Responsibilities of the Customer Service Specialist:
- Receiving customer requests / tickets and raising cases
- Providing regular updates to external customers on the progress of faults
- Prioritising each fault to meet SLA’s including resource management
- Meeting customer’s SLA’s within the contracted timescales
- Controlling and directing field engineers and spares deliveries
- Tasking and tracking the work of our Technical Support Services team
- Ensuring all Planned Preventative Maintenance is complete
- Providing ad hoc reports as required to senior colleagues and customers
- Ensuring Field Engineers complete outstanding fault reports
- Maintaining internal reports following engineer visits
- Arranging and coordinating access for various suppliers providing services
Skills and Experience of the Customer Service Specialist:
- Outstanding customer service skills
- A positive attitude to overcome any obstacles
- Excellent communicator both written and verbal
- Helpful individual who always uses their own initiative
- Working under pressure and meeting tight deadlines
- Computer literacy (including Excel and Outlook)
Job Types: Full-time, Fixed term contract
Pay: £14.00 per hour
Work Location: In person
Specialist Services Administrator employer: Agenzia Recruitment
Join a dynamic team in St Ives where your customer service skills will shine in a supportive and collaborative environment. Our client offers a fantastic opportunity for career growth within a large organisation, ensuring you have the resources and training needed to excel in your role as a Specialist Services Administrator. With a focus on employee development and a positive work culture, this is an excellent place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Services Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Specialist role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your skills! If you get the chance, bring examples of your previous work or achievements to the interview. This could be reports you've created or feedback from customers that highlight your outstanding service skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Specialist Services Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Customer Service Specialist. Highlight your outstanding customer service skills and any relevant experience that shows you can handle the responsibilities listed in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your positive attitude and how you’ve overcome obstacles in previous jobs, as these traits are key for us.
Showcase Your Communication Skills:Since excellent communication is crucial for this position, make sure your written application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Agenzia Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Specialist. Familiarise yourself with the tasks mentioned in the job description, like managing customer requests and coordinating with field engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided outstanding customer service. Think about situations where you overcame obstacles or met tight deadlines. Being able to articulate these experiences will highlight your suitability for the role and your ability to handle pressure.
✨Brush Up on Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend. Focus on both your verbal and written communication skills, as you'll need to provide updates and reports to customers and colleagues.
✨Demonstrate Initiative and Positivity
During the interview, convey your positive attitude and willingness to take initiative. Share examples of how you've proactively solved problems in the past. Employers love candidates who can think on their feet and maintain a positive outlook, especially in challenging situations.
