At a Glance
- Tasks: Provide top-notch support to customers and manage service requests efficiently.
- Company: Join a large organisation with amazing career growth opportunities.
- Benefits: Competitive pay, full-time hours, and potential for contract extension.
- Other info: Fast-paced environment with the chance to work collaboratively with a dynamic team.
- Why this job: Enhance your customer service skills while making a real difference.
- Qualifications: Outstanding communication skills and a positive, proactive attitude.
The predicted salary is between 28000 - 30000 £ per year.
Are you looking to take the next step in your customer service career? Looking to work for a huge organisation that offers fantastic career opportunities? Agenzia Recruitment are looking for a Customer Service Specialist to join our client based in St Ives working Monday to Friday, business to business hours. This is a 2 month contract which could be extended.
Responsibilities of the Customer Service Specialist
- In this full time role, you will be part of a team providing service support to our customers, from receipt of issue through to resolution.
- You will be scheduling and allocating work and providing excellent support.
- You will work collaboratively with our customers, field engineers and network management teams to ensure end to end ownership and to meet SLA’s.
- Receiving customer requests / tickets and raising cases.
- Providing regular updates to external customers on the progress of faults.
- Prioritising each fault to meet SLA’s including resource management.
- Meeting customer’s SLA’s within the contracted timescales.
- Controlling and directing field engineers and spares deliveries.
- Tasking and tracking the work of our Technical Support Services team.
- Ensuring all Planned Preventative Maintenance is complete.
- Providing ad hoc reports as required to senior colleagues and customers.
- Ensuring Field Engineers complete outstanding fault reports.
- Maintaining internal reports following engineer visits.
- Arranging and coordinating access for various suppliers providing services.
Skills and Experience of the Customer Service Specialist
- Outstanding customer service skills.
- A positive attitude to overcome any obstacles.
- Excellent communicator both written and verbal.
- Helpful individual who always uses their own initiative.
- Working under pressure and meeting tight deadlines.
- Computer literacy (including Excel and Outlook).
Job Types: Full-time, Fixed term contract
Pay: £14.00 per hour
Work Location: In person
Customer Service Specialist employer: Agenzia Recruitment
Join a dynamic team in St Ives as a Customer Service Specialist, where you'll be part of a large organisation that values employee growth and offers fantastic career opportunities. With a supportive work culture focused on collaboration and excellence, you will have the chance to develop your skills while ensuring customer satisfaction and meeting service level agreements. Enjoy the benefits of working Monday to Friday with a competitive pay rate, all within a vibrant community that fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how we handle tough situations and keep that positive attitude shining through!
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, looking smart can boost our confidence and make a great first impression. Let’s show them we mean business!
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a simple way to express our appreciation and keep us fresh in their minds. Plus, it shows we’re genuinely interested!
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. We want to see how you've tackled challenges in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Specialist role. We love seeing enthusiasm and a positive attitude, so let that come through!
Showcase Your Communication Skills:Since this role requires excellent written and verbal communication, make sure your application reflects that. Keep your language clear and professional, but don’t forget to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Agenzia Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Specialist. Familiarise yourself with the key tasks like managing customer requests and coordinating with field engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Specialist, excellent communication is crucial. Prepare examples from your past experiences where you effectively communicated with customers or team members. Practising clear and concise responses will also help you shine during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Think of specific instances where you overcame obstacles or resolved customer issues. This will highlight your positive attitude and initiative, which are essential for this role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or career progression opportunities. This shows that you're not just interested in the job, but also in how you can grow within the organisation.
