At a Glance
- Tasks: Provide top-notch customer support and manage service requests efficiently.
- Company: Join a large organisation with amazing career growth opportunities.
- Benefits: Competitive pay, full-time hours, and potential for contract extension.
- Other info: Fast-paced environment with the chance to work collaboratively with diverse teams.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong communication skills and a positive, proactive attitude.
The predicted salary is between 28000 - 30000 £ per year.
Are you looking to take the next step in your customer service career? Looking to work for a huge organisation that offers fantastic career opportunities? Agenzia Recruitment are looking for a Customer Service Specialist to join our client based in St Ives working Monday to Friday, business to business hours. This is a 2 month contract which could be extended.
Responsibilities of the Customer Service Specialist
- In this full time role, you will be part of a team providing service support to our customers, from receipt of issue through to resolution.
- You will be scheduling and allocating work and providing excellent support.
- You will work collaboratively with our customers, field engineers and network management teams to ensure end to end ownership and to meet SLA’s.
- Receiving customer requests / tickets and raising cases.
- Providing regular updates to external customers on the progress of faults.
- Prioritising each fault to meet SLA’s including resource management.
- Meeting customer’s SLA’s within the contracted timescales.
- Controlling and directing field engineers and spares deliveries.
- Tasking and tracking the work of our Technical Support Services team.
- Ensuring all Planned Preventative Maintenance is complete.
- Providing ad hoc reports as required to senior colleagues and customers.
- Ensuring Field Engineers complete outstanding fault reports.
- Maintaining internal reports following engineer visits.
- Arranging and coordinating access for various suppliers providing services.
Skills and Experience of the Customer Service Specialist
- Outstanding customer service skills.
- A positive attitude to overcome any obstacles.
- Excellent communicator both written and verbal.
- Helpful individual who always uses their own initiative.
- Working under pressure and meeting tight deadlines.
- Computer literacy (including Excel and Outlook).
Job Types: Full-time, Fixed term contract. Pay: £14.00 per hour. Work Location: In person.
Customer Service Specialist in Cornwall employer: Agenzia Recruitment
Join a dynamic team in St Ives as a Customer Service Specialist, where you'll be part of a large organisation that values employee growth and offers fantastic career opportunities. With a supportive work culture focused on collaboration and excellence, you will have the chance to develop your skills while ensuring customer satisfaction in a fast-paced environment. Enjoy the benefits of working Monday to Friday with business hours, allowing for a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Cornwall
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Specialist role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your skills! If you’ve got experience with Excel or managing customer requests, be ready to discuss specific examples. Highlighting your relevant skills can set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you a better chance of landing that interview.
We think you need these skills to ace Customer Service Specialist in Cornwall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Specialist role. Highlight your outstanding customer service skills and any relevant experience that shows you can handle pressure and meet tight deadlines.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your positive attitude and how you’ve overcome obstacles in previous jobs to provide excellent support.
Showcase Your Communication Skills:Since communication is key in this role, make sure your written application reflects your excellent verbal and written communication skills. Keep it clear, concise, and professional!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Agenzia Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Specialist. Familiarise yourself with the key tasks like managing customer requests and coordinating with field engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Specialist, excellent communication is crucial. Prepare examples from your past experiences where you effectively communicated with customers or team members. Practising clear and concise responses will also help you shine during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Think of specific instances where you overcame obstacles or met tight deadlines. This will highlight your positive attitude and ability to work under pressure, which are essential for this role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or career progression opportunities. This shows that you're not just interested in the job, but also in how you can grow within the organisation.
