Onboarding Co-ordinator in Cardiff

Overview

Onboarding Co-ordinator (Maternity Cover)

agentOS Proptech Group | Full-time | [Remote]

About Us

agentOS Proptech Group is transforming how estate and letting agents run their businesses. Our ecosystem includes agentOS (property CRM), agentPay (automated accounting), and Calmony (digital client banking) – and we\’re growing fast.

We\’re a values-driven company where people actually matter. We believe in having people\’s interests at heart, not being complacent, and having fun along the way.

The Role

We\\\’re looking for an Onboarding Co-ordinator to join us on maternity cover. This is a pivotal role where you\\\’ll own the entire client journey from sale through to handover to our support team.

You\\\’ll be the person who ensures new clients don\\\’t just get set up – they fall in love with agentOS and see real results in their business. We have some exciting corporate clients coming on board, so there\\\’s plenty to get stuck into from day one.

Responsibilities

• Managing the full onboarding process – training, data migration, and documentation
• Owning client relationships during their crucial first weeks with us
• Delivering against KPIs.
• Onboarding professional services work for acquisitions and portfolio transfers
• Most importantly: helping clients use as much of agentOS as possible so they grow their business

What You\\\’ll Need

• Knowledge: Expert understanding of onboarding processes (ideally in SaaS/proptech)
• Overview knowledge of estate and letting agency operations
• Understanding of data migration and system integrations
• Ability to quickly learn complex software platforms

• Skills That Matter:
• Extreme ownership – you see things through without being chased
• Adaptability – you can listen, understand expectations, and work with the unknown
• Communication – clear, concise, and engaging (verbally and in writing)
• Problem-solving – solution-focused with clients\\\’ interests at heart
• Resilience – you bounce back quickly and stay consistent under pressure

Why This Role?

• Join a fast-growing proptech company with a strong product portfolio
• Be part of a team that genuinely cares about people (clients and colleagues)
• Make a real impact during a crucial phase of growth

Our Values In Action

• Having people\\\’s interest at heart – we think long-term, not just quick wins
• Not being complacent – if it\\\’s not working, we own it and fix it
• Having fun – work is tough, so we make time to enjoy ourselves

Ready to join us?

This is maternity cover with an early start date to ensure proper training and knowledge transfer. If you\\\’re someone who thrives on client success, loves solving problems, and wants to be part of something exciting, we\\\’d love to hear from you