At a Glance
- Tasks: Support clients by providing expert guidance and solutions for our innovative software.
- Company: Join a leading PropTech and FinTech company transforming property management.
- Benefits: Enjoy competitive salary, generous holidays, and hybrid working options.
- Other info: Great career progression opportunities within a supportive team environment.
- Why this job: Make a real impact by helping clients optimise their use of our technology.
- Qualifications: Strong communication skills and a positive attitude; no prior experience needed.
The predicted salary is between 30000 - 42000 £ per year.
AgentOS PropTech Group is a leader in property technology, banking technology and client accounting, offering a suite of innovative products — agentOS, agentPay, and Calmony — that streamline property management, rent automation, and client accounting. We operate at the intersection of PropTech, FinTech, and SaaS, delivering intelligent, automated solutions that empower our clients to focus on what matters most.
As we transition into an AI-first company, we are expanding our Support Team.
Why this role matters
Our Support team is the heartbeat of how we help our customers. You’ll be the first person they turn to when they need guidance or reassurance, representing our commitment to friendly, expert service. Every call or email you handle helps a letting agent work more efficiently, and that makes a real difference to how thousands of tenants, landlords, and agencies manage their businesses.
People starting in this role have progressed within our company to 2nd line support, junior developer, trainer, management and onboarding roles. We are especially interested in someone looking to develop in their career.
You’ll be comfortable using technology and quick to learn new systems. You’ll enjoy helping customers find better ways to use our software and services, always keeping their needs at the heart of what you do. Curiosity, patience, and a genuine desire to solve problems are key to succeeding in this role.
We’ll give you full training on our systems, so you don’t need prior experience with our software, just a positive attitude and a willingness to learn. You’ll need strong communication skills, the ability to juggle tasks calmly, and the confidence to manage your own time day to day.
The role is full-time, Monday to Friday, 9am–5pm, with hybrid working (up to three days from home). We offer generous holidays (28 days plus).
Client Support in Cardiff employer: agentOS
At AgentOS PropTech Group, we pride ourselves on being an exceptional employer that values innovation and employee growth. Our supportive work culture fosters collaboration and development, with clear pathways for career advancement within the company. Located in a dynamic sector at the intersection of PropTech and FinTech, we offer a hybrid working model, generous holiday allowances, and comprehensive training to ensure our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at agentOS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like agentOS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Support in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to agentOS:Your cover letter is your chance to shine! Tell us why you want to work at agentOS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at agentOS!
How to prepare for a job interview at agentOS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
