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- Tasks: Support clients by providing expert guidance and solutions for our innovative software.
- Company: Join a leading PropTech and FinTech company transforming property management.
- Benefits: Enjoy competitive salary, generous holidays, and hybrid working options.
- Why this job: Make a real impact by helping clients optimise their use of our technology.
- Qualifications: Strong communication skills and a positive attitude; no prior experience needed.
- Other info: Great career progression opportunities within a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
AgentOS PropTech Group is a leader in property technology, banking technology and client accounting, offering a suite of innovative products — agentOS, agentPay, and Calmony — that streamline property management, rent automation, and client accounting. We operate at the intersection of PropTech, FinTech, and SaaS, delivering intelligent, automated solutions that empower our clients to focus on what matters most.
As we transition into an AI-first company, we are expanding our Support Team.
Why this role matters
Our Support team is the heartbeat of how we help our customers. You’ll be the first person they turn to when they need guidance or reassurance, representing our commitment to friendly, expert service. Every call or email you handle helps a letting agent work more efficiently, and that makes a real difference to how thousands of tenants, landlords, and agencies manage their businesses.
People starting in this role have progressed within our company to 2nd line support, junior developer, trainer, management and onboarding roles. We are especially interested in someone looking to develop in their career.
You’ll be comfortable using technology and quick to learn new systems. You’ll enjoy helping customers find better ways to use our software and services, always keeping their needs at the heart of what you do. Curiosity, patience, and a genuine desire to solve problems are key to succeeding in this role.
We’ll give you full training on our systems, so you don’t need prior experience with our software, just a positive attitude and a willingness to learn. You’ll need strong communication skills, the ability to juggle tasks calmly, and the confidence to manage your own time day to day.
The role is full-time, Monday to Friday, 9am–5pm, with hybrid working (up to three days from home). We offer generous holidays (28 days plus).
Client Support in Cardiff employer: agentOS
Contact Detail:
agentOS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support in Cardiff
✨Tip Number 1
Get to know the company inside out! Research AgentOS and its products like agentOS, agentPay, and Calmony. Understanding what they do will help you connect with the team during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, being able to explain things clearly and calmly is crucial. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've helped someone overcome a challenge. This will demonstrate your curiosity and desire to assist customers effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our awesome Support Team at AgentOS!
We think you need these skills to ace Client Support in Cardiff
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for helping others shine through in your application. We want to see that you genuinely care about providing excellent support and are excited about the opportunity to join our team.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that align with the Client Support role. We love seeing how your background fits with what we do at AgentOS!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at agentOS
✨Know the Company Inside Out
Before your interview, take some time to research AgentOS PropTech Group. Understand their products like agentOS, agentPay, and Calmony, and how they fit into the PropTech and FinTech landscape. This knowledge will show your genuine interest in the company and help you answer questions more confidently.
✨Showcase Your Problem-Solving Skills
Since this role is all about helping customers, be prepared to discuss examples of how you've solved problems in the past. Think of specific situations where you used your curiosity and patience to assist someone, and explain how you approached the issue and what the outcome was.
✨Demonstrate Your Tech Savvy
As you'll be using various software systems, it's important to convey your comfort with technology. Share any experiences you have with similar tools or platforms, and express your eagerness to learn new systems. This will reassure them that you're ready to adapt and thrive in their tech-driven environment.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to respond more effectively. You can even paraphrase their questions to confirm your understanding before answering, which demonstrates strong communication skills and a customer-focused mindset.
